Production Technician

Production Technician

Location: Defence Academy Shrivenham
Salary: Up to £26,617 dependent upon experience, plus excellent benefits
Schedule: Monday to Friday, 37 hours per week

Ready to impact a better future?

As a Production Technician in our Media Services team, you’ll help deliver high‑quality design, print and production services that support the Defence Academy and its wider community. Your work will directly contribute to the smooth running of essential training, education and operational outputs, enabling colleagues and learners to access the materials they need with accuracy and confidence.

You’ll play a hands‑on role at the heart of a busy production environment, helping create impactful solutions by ensuring every item produced meets the highest standards. From print and finishing to customer support and workflow coordination, you’ll make a positive impact on colleagues across the site and help drive a smooth, trusted and reliable service.

What you’ll do as a Production Technician

You’ll be entrusted to:

• Carry out pre‑production tasks including file clean‑up, formatting and imposition using graphics and specialist pre‑press software.
• Operate digital colour production printers to deliver high‑quality print work.
• Complete finishing tasks such as cutting, stapling, creasing, binding and laminating.
• Operate dye sublimation, UV and wide‑format printers, including mounting, trimming and roller banner assembly.
• Scan hard copy documents ranging from A4 to A0.
• Prioritise and progress customer calls, accurately recording materials using electronic job management systems.
• Help maintain an organised printroom and paper store.
• Assist customers with collections and enquiries, providing a helpful and professional service.
• Liaise with colleagues to ensure accurate handovers and clear timelines.
• Support installation of wall graphics and provide reception cover for Media Services.
• Triage incoming work requests and ensure files are clear and print‑ready.
• Manage postage, deliveries and basic purchasing duties such as raising PO requests.
• Drive the Serco vehicle around site for occasional deliveries or contractor collections.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Significant experience working within a digital print room, including pre‑press, print and finishing.
• Practical experience of wide‑format printing and finishing processes.
• Good knowledge of Adobe Creative Suite (particularly Photoshop and Acrobat) and Microsoft Office (especially Word and PowerPoint).
• A passion for excellent customer service, quality output and attention to detail.
• A reliable, can‑do attitude with the ability to respond to urgent work.
• Strong practical skills, tidy working methods and a positive, proactive approach to learning.
• The ability to engage confidently with customers at all levels and maintain strong personal and professional standards.

Vetting and checks:

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. 

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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