SSRC Receptionist

SSR Receptionist

Location: Defence Academy of the United Kingdom, SN6 8LA

Salary: Competitive plus excellent benefits

Schedule: Perm/ FT/ 37 hours – Monday -Friday 7.30am – 4pm

Ready to impact a better future?

As a SSR Receptionist in our Defence team, you’ll help ensure contractors working on site are safely inducted, compliant with health and safety requirements, and properly recorded. Your work will support the safe and efficient operation of a nationally important defence environment while delivering excellent service to colleagues, contractors, and stakeholders.

Our work touches lives in many ways, and this role is a key part of creating a safe, secure, and well-organised environment. By maintaining compliance records, supporting contractor management processes, and helping people access the site safely, you'll have a positive impact on the daily operation of the Defence Academy and support the delivery of services that help impact a better future.

What you’ll do as a SSR Receptionist

• Deliver contractor inductions and ensure all contractor records remain compliant and audit-ready
• Maintain accurate induction and contractor tracking spreadsheets, ensuring information is up to date
• Process contractor notifications through TOPdesk and verify induction status before issuing site passes and lanyards
• Monitor contractor sign-in and sign-out processes and maintain records of contractor activity and locations on site
• Produce and share daily contractor statistics with relevant stakeholders
• Provide administrative support including managing emails, telephone enquiries, document preparation, photocopying, stock replenishment, and reception desk duties

Does this sound like you?

• Experience delivering excellent customer service with a professional and proactive approach
• Strong administration skills with excellent attention to detail and accuracy
• Good working knowledge of Microsoft Office, particularly Outlook, Word, and Excel
• Confident communicator who can build trust and positive relationships with a wide range of people
• Able to work independently, manage competing priorities, and maintain composure under pressure

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

• Eligibility to work in the UK
• Compliance with Defence Academy and Serco security, operational, and training requirements

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

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