Case Administrator

Location: HMP Thameside, SE28 0FJ

Salary: £26,510 - £26,766 plus London Weighting Allowance of £6,500 and excellent benefits

Schedule: Working hours: 8:30am - 5:00pm. Office-based role, Monday to Friday. No hybrid working available.

Ready to impact a better future?

As a Case Administrator in our Justice and Immigration team, you'll play a vital role in supporting the custody function at HMP Thameside. Your work will help ensure accurate sentence calculations, effective prisoner record management, and the smooth administration of custody processes that support a safe and secure environment.

Every day, your work will have purpose. By maintaining accurate records, supporting court processes, and helping colleagues deliver essential services, you'll contribute to outcomes that have a positive impact on communities and help create a safer future. Our work touches lives, and you'll be part of a team that takes pride in delivering trusted services with care and professionalism.

What you'll do as a Case Administrator

• Provide administrative support to the custody function, ensuring records and documentation are accurate and up to date.
• Process and maintain prisoner sentence calculations, custody records, and release documentation.
• Investigate and resolve sentence calculation and custody-related queries, liaising with courts and external agencies where required.
• Monitor shared inboxes and correspondence, ensuring enquiries are actioned promptly and professionally.
• Support court, parole, public protection, and release processes while maintaining accurate records and audit trails.
• Prepare meeting documentation, take minutes when required, and support the wider custody team with administrative activities.

Does this sound like you?

• You work effectively as part of a team and contribute positively to a collaborative environment.
• You can make sound decisions, use good judgement, and confidently work with minimal supervision.
• You are proactive, willing to seek out information independently, and take ownership of your workload.
• You are helpful and supportive when working with colleagues, stakeholders, and service users.
• You understand the importance of data protection, confidentiality, and professional boundaries.
• You can balance initiative with teamwork and adapt to changing priorities.
• Experience working with vulnerable individuals, including within custodial, justice, education, care, or similar environments, would be beneficial but is not essential.
• Strong organisational, communication, IT, numeracy, and literacy skills will help you succeed in this role.

What we offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Let's impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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