Deputy FM Manager

Deputy FM Manager

Location: HMP Thameside, London, SE28 0FJ
Salary £43,500 + London Weighting £6,200 plus excellent benefits
Schedule: Full time 40 hours per week - Monday - Friday 8am-4.30pm

Ready to impact a better future?
As a Deputy FM Manager in our Justice and Immigration Facilities Management team, you’ll lead the day-to-day delivery of maintenance operations, ensuring a safe, compliant, and high-performing environment that supports critical public services.

In this role, your work has real purpose – helping to maintain a secure and reliable facility that supports rehabilitation and protects communities. You’ll play a key part in creating impactful solutions, ensuring operations run smoothly while fostering a culture of trust, care, and continuous improvement.

What you’ll do as a Deputy FM Manager
You’ll be entrusted to:

• Support the planning and delivery of planned and reactive maintenance, ensuring compliance with statutory and contractual requirements
• Allocate and manage daily maintenance activities, prioritising safety, compliance, and operational needs
• Monitor work progress and team productivity, providing challenge and assurance to maintain high standards
• Oversee contractors, ensuring work is completed safely, efficiently, and to agreed quality standards
• Ensure tools, equipment, and activities are risk assessed, compliant, and aligned with safe working practices
• Deputise for the Facilities Manager when required, supporting operational decision-making and team leadership

Does this sound like you?
You’ll be a great fit for this role if you have:

• A recognised mechanical qualification such as City and Guilds in plumbing, heating, air conditioning, gas or similar
• Experience managing HVAC systems and working with building management systems such as Trend or Honeywell
• Proven experience leading and motivating diverse teams of skilled and semi-skilled colleagues
• Strong knowledge of maintenance planning, fault finding, and delivering quality outcomes in a fast-paced environment
• A proactive approach to problem solving, with the confidence to make decisions and drive continuous improvement

Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Competitive annual leave entitlement
• Free on-site care parking
• Free use of on-site gym
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.