Governance and Performance Administrator

Location: HMP Thameside
Salary: £25,466 + £6,200 London Weighting
Hours: Monday–Friday, 8:00–16:30

We are seeking a Governance and Performance Administrator to join our Governance and Performance Team at HMP Thameside, London’s only private prison.

Thameside is a modern facility, opened in 2012, and currently holds up to 1,232 convicted and remand male prisoners. Operated by Serco since day one, the prison plays a vital role in responding quickly and safely to the needs of the custodial population in the heart of the capital.

In this role, you will provide essential administrative support to ensure the prison operates to the highest standards of governance, compliance and performance. You will work closely with the Governance and Performance Manager and other colleagues to ensure contractual, regulatory and operational requirements are consistently met.

What you’ll do

You will manage a wide range of administrative processes including performance data, incident reports, complaints, audits and compliance records. You will produce accurate reports to agreed timescales, support inspections and external audits, and build trusted relationships with both internal colleagues and external stakeholders such as HMIP, NOMS and the Independent Monitoring Board.

What we’re looking for

We are looking for someone with strong administrative experience and high levels of IT literacy. You will be confident using Microsoft Office, Microsoft Teams and other digital tools, with the ability to think quickly and remain calm under pressure. Excellent communication and relationship-building skills are essential, particularly the confidence to follow up with managers directly, whether in person or over the phone, to ensure tasks are completed.

You should also bring strong time management, problem-solving ability and resilience, along with GCSEs (or equivalent) in Maths and English.

Why Serco

• A place you can make an impact  – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
• A place you can count on  - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
• A place for you  - We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment. 

What we offer

• Pension Upto 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
• A safe and supportive culture
• A company passionate about diversity and inclusion

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.