Safer Custody Analyst

Safer Custody Analyst

Location: HMP Thameside, SE28 0FJ
Salary: : £25,975.97 a year + LW allowance of £6,500 a year  equating to £32,475.97plus excellent benefits
Schedule: 40 hours per week- Monday- Friday

Ready to impact a better future?

As a Safer Custody Analyst in our Justice and Immigration team, you’ll play a vital role in helping keep people safe within the custodial environment. You’ll support the Safer Custody Department by analysing data, identifying trends and ensuring accurate reporting to inform decisions that reduce self‑harm and violence.

Your work will have purpose. By providing clear insight and trusted information, you’ll help create impactful solutions that support safer prisons, protect lives and contribute to a positive impact on the people and communities our work touches.

What you’ll do as a Safer Custody Analyst

You’ll be entrusted to:

• Provide comprehensive administrative and analytical support to the Safer Custody Department.
• Analyse and evaluate intelligence data to inform decision‑making around self‑harm, violence and related incidents.
• Produce monthly Safer Prisons Analyst Reports covering trends such as self‑harm, violence, self‑isolation and ACCT management.
• Monitor and report patterns and trends using local reporting systems and national databases.
• Review safer custody information from CMS, IMS, hotline and other reporting channels, identifying key risks and recommending actions.
• Prepare and update Safer Prisons newsletters based on data trends, hotspots and quality assurance findings.
• Maintain accurate records by updating SPOST following incidents of self‑harm and violence.
• Prepare documentation for weekly and monthly Safer Custody and SIM meetings, including minutes and action points.
• Act as the single point of contact for the Prison and Probation Ombudsman, collating and providing evidence as required.
• Liaise with internal departments, external agencies and stakeholders to share information effectively.
• Maintain databases, filing systems and logs, producing reports within agreed timescales.
• Support administrative colleagues by responding to hotline calls, emails and enquiries.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Strong organisational skills and the ability to manage multiple priorities.
• Confidence using Microsoft Word and Excel, with the ability to analyse and present data clearly.
• Excellent written and verbal communication skills, including report writing.
• A calm, practical approach with the ability to make sound judgements under pressure.
• Strong interpersonal skills and the ability to liaise effectively at all levels.
• A collaborative mindset, with the ability to work both independently and as part of a team.
• A commitment to promoting diversity, respect and inclusive behaviours.
• Numeracy, literacy and strong attention to detail.
• An English language qualification or equivalent.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.