Operations Manager

Working Hours: Full time, permanent, 40 hours per week Monday - Friday 8am - 4.30pm 

Location: Twickenham, TW2 7SG 

Salary: £45,000 - £50,000 per annum, dependant on experience 

Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents and community. With a professional, dedicated, and friendly team of Refuse and Recycling and Street Cleansing staff, we ensure that streets, homes, and businesses are kept clean, safe, and tidy, whilst providing the very best levels of customer service to all members of the community that we serve. 

We are looking for an Operations Manager to join our team to lead, manage and be responsible for the performance of a local authority contract in environmental services, within a demanding commercial environment. 

Your main responsibilities 

• To implement rigorous processes for performance and measurement utilising and/or developing the appropriate suite of KPI’s and using the data to drive decision making and operational improvements. 

• To implement and manage a robust health & safety (people, vehicles, operations & environment) culture in full compliance with corporate governance policies, procedures and systems and all relevant legislation ensuring compilation of data and commitment to improving the safety and welfare of our people and environment within which we work. 

• To conduct regular team and departmental meetings, monitoring and taking action to ensure business targets and objectives are met, including submitting accurate and timely reports to the appropriate line management. 

• To provide leadership and management to the business such that all employees understand and adopt the strategy and plans and are motivated to achieve their objectives in a timely and professional manner. 

• To have oversight and ensure the day to day running of the service is maximised to performance and use of equipment and labour through direct reports in your business area. 

• To ensure that adequate training is provided for all employees to provide the service requirements in a safe and cost-effective manner through effective personal performance development process. 

• To ensure that the areas of the business that you are responsible for are optimally structured, reviewed, managed, and operated accordingly (people, vehicles, and operations). 

What you’ll need to do the role   

•  Ideally you will be working as an Operations Manager or similar with experience in managing multiple departments with-in a multi-disciplined contract environment. 

• Management Level 5 or equivalent experience 

• IOSH Managing Safely qualification is desirable. 

• CPC Licence holder is desirable, but essential to obtain within first 18months if successful. 

• COTC qualification is desirable, but essential to obtain within first 18months if successful. 

• Experienced with managing direct and indirect reporting lines. 

Discover all you need to keep growing 
 
Here you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

Because this is a place for you  
 
Our people are integral to everything we do. That’s why our benefits are designed to put you first: 
 

• Holidays: Up to 25 days plus bank holidays  

• Pension: Up to 6% contributory pension scheme 

• Training and development: A wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression. 

• Health and wellbeing: 24/7 Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres. 

• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel. 

• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period. 

• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community. 

• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme. 

A little bit about us 
 
At Serco, we’re a fast-growing company, serving governments around the globe. Our work spans sectors a wide range of sectors including Justice, Immigration, Defence, Leisure, Healthcare, Transport, and Citizen Services. We’re committed to delivering, improving and redesigning public services for the benefit of everyone, guided by our values of Trust, Care, Innovation, and Pride. 
 
Our inclusive recruitment process: We see people first and foremost for their performance and potential. We’re a proud holder of the Gold Inclusive Employer Standard and a Disability Confident Leader, championing fair access to employment and equal opportunities for all. As such we’ll make reasonable adjustments from interview through to employment.  
 
As part of the Disability Confident Scheme, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 
 
 
Let’s impact a better future, together. Apply today. 
 
For help with your application, or to discuss your eligibility, please contact 0345 010 4000.