FM Escort Officer

FM Escort Officer

Location: HMP Dovegate, Uttoxeter, ST14 8XR

Salary: £26,509.50 plus excellent benefits

Schedule: Full-time 40 Hours per week, working Monday – Friday 8am - 4.30pm

Ready to impact a better future?

As an FM Escort Officer in our HMP Dovegate Facilities Management team, you’ll help ensure contractors can carry out essential work safely and securely within the establishment. You’ll play a key role in maintaining safety, security, and operational standards while supporting the wider Facilities Management team.

Your work has purpose. By enabling vital maintenance, repairs, and improvement projects to take place safely, you’ll help create an environment that supports rehabilitation, wellbeing, and positive outcomes. Our work touches lives, and your contribution will help impact a better future for the people, communities, and colleagues connected to HMP Dovegate.

What you’ll do as an FM Escort Officer

• Escort contractors throughout the establishment, ensuring they work safely and in line with security procedures.
• Account for and manage contractors, equipment, and tools at all times, including arrival and departure checks.
• Support the Facilities Management team with routine maintenance and multi-trade activities appropriate to your skills, experience, and training.
• Maintain accurate records and ensure all relevant paperwork is distributed to the appropriate individuals.
• Carry out inspections of external areas to ensure they remain clean, tidy, safe, secure, and presentable.
• Communicate effectively with colleagues, contractors, and stakeholders while supporting continuous improvement across Facilities Management activities.

Does this sound like you?

• Good numeracy and literacy skills.
• Strong interpersonal and communication skills, both written and verbal.
• Able to work independently and use initiative in a secure and challenging environment.
• Flexible, proactive, and committed to delivering excellent service.
• Motivated to support safety, security, and operational excellence.

What we offer

• 25 days plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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