Business Administrator Apprentice

Location: West Bromwich, B70 8GS
Salary: £19,240 plus excellent benefits
Schedule: Fixed Term Contract 18-months with study time included as part of the apprenticeship programme. Monday to Friday, 9am to 5pm (37.5 hours per week)

Ready to impact a better future?
As a Business Administrator Apprentice in our Employment, Skills and Training team at Restart, you’ll provide vital administrative support that helps people access opportunities, build skills, and move towards sustainable employment. You’ll be at the heart of the delivery centre supporting participants and colleagues and ensuring smooth day-to-day operations that make a real difference.

Working in a professional environment, you’ll gain valuable hands-on experience while working towards a Level 3 Business Administrator Apprenticeship. This is your opportunity to build practical skills, develop your confidence, and grow your career while contributing to a service that positively impacts communities.

What you’ll do as Business Administration Apprentice
You’ll be entrusted to:

• Deliver high levels of customer service when interacting with participants and colleagues
• Provide a professional and welcoming front-of-house experience
• Manage reception duties, greeting all visitors and supporting enquiries
• Capture and maintain accurate data across systems and databases
• Adhere to company guidelines, policies and procedures
• Act as a key point of contact for incoming phone calls and emails
• Support general administration including ordering supplies, managing records, and handling petty cash
• Assist with resolving queries and supporting wider team processes such as health and safety and office management
• Provide administrative support across training and apprenticeship activities where required

Does this sound like you?
You’ll be a great fit for this role if you have:

• Maths and English GCSE grade 4/c or above
• Strong organisational skills with excellent attention to detail
• Good communication skills, both face-to-face and over the phone
• Confidence using IT systems such as Word, Excel, Outlook, and PowerPoint
• A proactive, positive approach and willingness to learn
• A commitment to delivering excellent customer service

Vetting and checks:
This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days (per year and pro rata for 6-months) plus bank holidays (and the option to buy up to five additional leave days each year, pro rata for 6-months)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, and opportunities to support the Serco People Fund
• Employee networks: Inclusive networks that support collaboration, learning, and belonging for all colleagues

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.