Portfolio Manager

Location: Hybrid working - West Midlands based with regular travel across the Midlands & East of England regions
Salary: £38,000 per annum plus company car and excellent benefits
Schedule: Full-time – 37.5 hours per week

Ready to impact a better future?
As a Portfolio Manager in our Justice and Immigration team, you’ll play a vital role in managing and optimising a regional property portfolio. You’ll ensure properties meet quality standards while delivering value for money, supporting both operational success and positive outcomes for the communities we serve.

In this role, your work will directly contribute to maintaining safe, compliant, and sustainable accommodation. By improving property performance, strengthening landlord relationships, and identifying opportunities for growth, you’ll help create impactful solutions that support people and communities across the Midlands and East of England.

What you’ll do as a Portfolio Manager
You’ll be entrusted to:

• Manage and grow a high-quality property portfolio, ensuring it remains sustainable and fit for purpose
• Collaborate with internal and external stakeholders to actively manage, improve, and refresh the portfolio
• Negotiate rental agreements, lease terms, and property improvements with landlords and investors
• Monitor property compliance with regulatory and statutory standards, ensuring all requirements are met
• Analyse property performance data and identify opportunities to improve efficiency and utilisation
• Build and maintain strong relationships with landlords, agents, and partners to support retention and growth

Does this sound like you?
You’ll be a great fit for this role if you have…

• Strong knowledge of residential property legislation, including the Housing Act 2004 and Homes Act 2018
• Experience working within the private rented sector, with an understanding of market trends
• Excellent negotiation and stakeholder management skills, with the ability to influence and build trust
• Strong analytical skills, with experience interpreting data and producing meaningful reports
• A proactive, self-motivated approach and the ability to manage workload in a fast-paced environment

Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: Up to 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Company car: Car allowance or company car option
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, discounted leisure access, and 24/7 virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day and opportunities to give back through payroll giving
• Employee networks: Inclusive networks that support connection, collaboration, and belonging

Let’s impact a better future, together. Apply today.

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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.