Resettlement Coordinator

Resettlement Co-ordinator

Location: HMP Fosse Way, Leicester, LE18 4TN
Salary: £32,000 per annum, plus excellent benefits
Schedule: 40 hours per week Monday- Friday 8-4.30 pm

Ready to impact a better future?

As a Resettlement Co-ordinator in our Justice and Immigration team, you’ll play a key role in helping people prepare for life after custody. You'll coordinate resettlement support, connect prisoners with essential services, and ensure pre-release activities are completed to a high standard, helping individuals overcome barriers and build a more positive future.

This is a role where your work has purpose. By supporting access to accommodation, finance, identification, employment pathways, and community services, you’ll help create positive outcomes for individuals and communities. Working collaboratively with internal teams and external partners, you’ll help reduce reoffending, build trust, and create impactful solutions that support rehabilitation and reintegration.

What you’ll do as a Resettlement Co-ordinator

You’ll be entrusted to:

• Deliver daily resettlement support sessions, providing timely and accurate guidance to prisoners on available pathways and services.
• Complete and coordinate Resettlement Additional Policy Process (APP) assessments, ensuring identified needs are recorded and addressed appropriately.
• Support prisoners with finance, banking, identification, accommodation, and other practical resettlement requirements.
• Maintain accurate records, trackers, case files, and electronic systems in line with compliance and audit requirements.
• Conduct regular houseblock visits to engage with prisoners, identify emerging needs, and promote available services.
• Work closely with internal departments and external agencies to provide coordinated, person-centred support.
• Support specialist interventions, peer mentoring initiatives, and the effective operation of the Departure Lounge before release.
• Act as a key point of contact for resettlement coordination, ensuring effective communication and information sharing across services.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience working with vulnerable individuals or within a custodial, criminal justice, rehabilitation, or resettlement environment- Essential
• An understanding of resettlement pathways, including accommodation, employment, finance, and community reintegration.
• Strong organisational and administrative skills, with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills, with the confidence to engage with a wide range of stakeholders.
• Experience maintaining accurate records and working to compliance standards.
• The ability to work independently while building strong collaborative relationships across teams and partner organisations.
• A genuine commitment to supporting rehabilitative outcomes and reducing reoffending.
• Experience managing a caseload, coordinating referrals, or supporting individuals through release and reintegration would be advantageous.
• Knowledge of prison systems, sentence planning, and release preparation would also be beneficial.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 23 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.

For support with your application, please contact recruitmentuk@serco.com.

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