Contract Manager-University Hospital Wishaw

Contract Manager

Location: Wishaw Hospital
Salary: Upto £80,000 per annum plus excellent benefits 
Schedule: Full time

Ready to impact a better future?

As a Contract Manager within Serco’s UK & Europe Health division, you’ll take full accountability for the delivery of Hard FM services at Wishaw Hospital, operating within a PFI contract environment. You’ll lead safety, compliance and operational excellence while driving improvements that ensure a profitable, sustainable contract and a high‑quality service for the customer.

This is a senior leadership role where your commercial awareness, operational discipline and people leadership will directly influence service outcomes, customer satisfaction and long‑term contract performance.

What you’ll do as a Contract Manager

You’ll be entrusted to:

• Lead and take full accountability for delivering compliant, high‑quality Hard FM services at Wishaw Hospital
• Build strong customer advocacy and trusted relationships with key stakeholders, including the Trust, SPV, contractors and Serco colleagues
• Drive continuous improvement and transformation across services using performance data and insight
• Ensure robust corporate governance and compliance with health, safety and legal requirements within the Serco Management System
• Provide subject‑matter expertise and technical input across the contract and wider Serco business where required
• Analyse service performance through KPIs and performance management systems, using insight to inform operational decisions
• Develop, implement and maintain standard operating procedures across service areas
• Manage complex operational risks and make informed, autonomous decisions to resolve issues effectively
• Lead and develop a high‑performing, engaged contract management team
• Contribute to wider regional and business strategy as a member of the Regional Management Team.

People leadership

You’ll also:

• Provide visible, values‑led leadership to ensure teams understand strategy, objectives and expectations.
• Create a culture of strong employee engagement, safety awareness and accountability.
• Lead recruitment, training, development and performance management activity across the contract.
• Coach and mentor managers to build capability and succession.
• Effectively manage resourcing, absence, retention and workforce planning to meet service and financial objectives

Financial accountability

You’ll be responsible for:

• Delivering the financial objectives of the contract, including budget preparation, monitoring and control
• Implementing robust financial controls to meet forecasts and manage risk
• Identifying and delivering cost efficiencies across services
• Developing direct reports to own and manage financial performance within their service areas

Does this sound like you?

You’ll be a great fit for this role if you have:

• Degree‑level education or substantial, relevant industry experience
• Strong leadership capability, with experience influencing and developing diverse teams
• Proven experience managing Hard FM services, ideally within a healthcare environment.Financial and P&L accountability experience
• Strong people‑management skills, including performance, absence and change management.Excellent communication, negotiation and stakeholder‑management skills
• The ability to lead transformational change and resolve complex issues at a strategic level
• Strong IT and numeracy skills to support financial and operational management

Additional information

The role is based in both office and operational hospital environments and may involve occasional exposure to unpleasant conditions. Financial, operational and people KPIs will be set and monitored as part of performance objectives.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can be confident you’ll be part of an organisation that values integrity, leadership and continuous improvement. You’ll have the opportunity to shape services that directly support patient environments while developing your career within a complex, high‑impact contract.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension schemeCompany bonus and private medical cover
• Company car or car allowance
• Training and development: Leadership development, mentoring and professional learning opportunities
• Health and wellbeing: Employee Assistance Programme and wellbeing support
• Discounts: Discounts across a wide range of retailers and servicesEmployee networks: Inclusive networks supporting collaboration, belonging and growth

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.