Housekeeper

Housekeeping

Location: UK Resilience Academy, York, YO61 3EG
Salary: £19,882.13 plus excellent benefits (pro-rated)
Schedule: 6 FTC/PT/30 hours per week – 9am3p-3pm Monday-Friday with occasional weekend work (weekend pay enhancements)

Ready to impact a better future?

As a Housekeeping member in our Defence team, you’ll help create a clean, safe and welcoming environment for colleagues, customers and visitors. Your work will support the smooth delivery of operations and ensure facilities are maintained to a high standard every day.

Our work touches lives every day, and this role plays an important part in maintaining spaces that support learning, working and community activities. Through care, attention to detail and pride in your work, you’ll help create a positive impact for those who use the facilities while supporting a safe and productive environment.

What you’ll do as a Housekeeping

• Clean walls, floors, furniture and fittings using manual and electrically powered equipment, including dusting, sweeping, mopping and vacuuming.
• Follow cleaning schedules and service specifications to ensure all designated areas are cleaned to the required standards.
• Maintain bathrooms, bedrooms, offices and external areas, including litter picking and emptying bins.
• Use cleaning equipment and materials safely, following Control of Substances Hazardous to Health (COSHH) regulations and training.
• Report safety hazards, equipment defects and maintenance issues promptly to management.
• Support colleagues by providing cover in other areas when required and participating in training and team meetings.

Does this sound like you?

• Good basic literacy and numeracy skills with the ability to communicate effectively.
• Knowledge of safe cleaning practices and the proper use of cleaning equipment and chemicals.
• Understanding of health and safety requirements, including COSHH, risk assessments and manual handling.
• Reliable, organised and able to work independently as well as part of a team.
• Flexible approach to working hours, including some weekends, with a commitment to maintaining high standards.

What we offer

• Competitive holiday package
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

This role requires BPSS clearance, which involves identity verification, employment history, and criminal record checks to meet government security standards. An Occupational Health Questionnaire will also be required to ensure we can offer appropriate support for your wellbeing and performance.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.

Let’s impact a better future, together. Apply today.

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