Resilience Educator

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Location: Hybrid working based at The Hawkhills - YO61 3EG
Salary: £40,000 - £45,000 per annum, dependant on experience, plus excellent benefits
Schedule: 37.5 hours per week, permanent

Ready to impact a better future?

As a Resilience Educator in our UK Resilience Academy (UKRA) team, you’ll design, deliver and evaluate high‑quality learning that strengthens resilience capability across sectors. Your work will help people and organisations prepare for, respond to, and recover from real‑world emergencies, creating meaningful impact for communities across the UK.

You’ll shape engaging, inclusive learning and development opportunities that turns complex resilience concepts into practical, usable knowledge and skills. Working with colleagues, specialists, and partners, you’ll help create transformative learning experiences that support the UKRA strategy and drive a more resilient future.

Please note that if successful, interviews will be held on Thursday 9th April and Friday 10th April at the UKRA Easingwold North Yorkshire. 

What you’ll do as a Resilience Educator

You’ll be entrusted to:

• Design, develop, and deliver high‑quality learning programmes
• Ensure training is current and aligned to national frameworks, guidance, and sector standards
• Deliver impactful sessions to diverse stakeholders, from public sector professionals to voluntary and private sector partners
• Adapt delivery across face‑to‑face, virtual, and blended formats to maximise engagement
• Create inclusive learning environments focused on participation, reflection, and peer learning
• Translate complex resilience concepts into practical, applicable tools for practitioners
• Design and facilitate scenario‑based exercises using adult‑learning methodologies
• Monitor and evaluate training quality and impact and use insights to continually strengthen programme quality
• Champion quality assurance, ensuring learning meets organisational and sector standards
• Collaborate with subject matter experts and partners to maintain operational credibility
• Identify and apply innovative training tools, techniques, and technologies

Does this sound like you?

You’ll be a great fit for this role if you have…

• Knowledge of risk assessment, emergency preparedness, and recovery in the UK civil contingencies multi-agency partnership landscape
• A recognised training or adult‑learning qualification (e.g., Level 4 or above, PGCE, CIPD L&D or equivalent)
• Proven experience creating and delivering professional training or facilitated learning for adult learners
• Strong understanding of adult learning theory and experiential learning methods
• Strong competence with learning technologies and digital tools
• Confidence delivering classroom‑based, virtual, and blended learning
• Excellent facilitation, communication, and interpersonal skills
• Ability to evaluate learning outcomes and apply improvements
• Willingness to travel to deliver training at delegates sites

Vetting and checks:
This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.