Administrator | Aldershot

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Aldershot (100% office-based, no hybrid)
Contract: Full-time, Permanent
Working Hours: 40 Hours per week, Monday to Friday (8:00AM to 5:00PM)

Join Us on Our Mission to Support the UK Defence Community

Are you a confident communicator who enjoys working at pace and solving problems? Do you have strong administrative experience and an interest in utilities or customer service? This role offers the opportunity to support families, suppliers and colleagues while helping to ensure essential services run smoothly across Defence accommodation.

This is a key role within the VIVO Utilities Team, part of our long-term contract to manage, maintain and support over 27,000 homes for the UK Defence sector. You will work in a close-knit, supportive team that values collaboration, shared learning and continuous improvement.

About the Role

This role is focused on supporting the management of utility billing and usage across a wide housing portfolio. It is fast-paced and requires accuracy, initiative and strong communication.

You will be part of a team of four: one Team Leader and three Administrators, including this post.
Everyone performs the same duties. The team splits tasks between morning and afternoon, allowing everyone exposure to the full range of responsibilities.

Your day will include paying utility invoices, liaising with different teams to obtain meter readings and photographs, managing queries from families, and handling billing during void (vacant) property periods. You will also validate data for consolidated billing, phone suppliers to resolve issues, ensure energy bills are redirected correctly, and support the transition to our partnership contractor OVO, while working with other energy suppliers where required.

This role is not purely back office. You will speak regularly with suppliers, colleagues and customers. Clear communication and excellent customer service are essential.

What We’re Looking For

You should have administration experience, ideally in utilities, maintenance, housing or a customer support environment. Experience handling utility suppliers or billing processes would be an advantage. You must enjoy working accurately under time pressure, managing changing priorities and communicating clearly with a variety of stakeholders.

Strong Microsoft Office skills, particularly Excel, are essential.

Due to limited public transport access, a full driving licence is required. On-site parking is available.

You will need to be able to pass BPSS Clearance to be eligible for this role.

Why Join VIVO?

You will be joining a supportive team that values teamwork, shared learning and professional development. You will have the opportunity to broaden your experience and make a meaningful contribution to the services provided to Defence personnel and their families.

Ready to Apply?

If you are enthusiastic, organised and motivated to deliver excellent service, we would be pleased to hear from you.

Apply now and help us shape the future of Defence accommodation.

We offer;

• Up to 6% contributory pension scheme 
• 25 Days annual leave plus bank holidays
• Volunteer leave 
• One paid professional subscription 
• Life Assurance Policy 
• Employee discount and reward schemes 
• Interesting, varied, and enjoyable work 
• A company that recognises your contribution 
• Training opportunities and qualifications within a supportive environment to ensure career progression

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.