Customer Experience Advisor-VIVO - Accommodation

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Aldershot - on site role

Permanent, Full time

Salary: £25,000-£27,500 depending on experience

Customer Experience Advisor – Start Your Journey or Take the Next Step in a People-First Role That Makes a Real Difference

If you’re someone who genuinely cares about others, enjoys solving problems, and wants to work in a role where no two days are the same, then this could be the opportunity you’ve been waiting for. Whether you’re a school leaver eager to begin your first job or someone with existing experience looking for a more meaningful path, we’re looking for people just like you to join us as a Customer Experience Advisor.

The Role

In this role, you'll be at the heart of what we do—helping families, resolving queries, and ensuring their voices are heard and their issues are dealt with professionally and compassionately. You’ll work closely with our partners, including Pinnacle and other key stakeholders, to make sure every enquiry is managed smoothly and effectively, right through to resolution. From investigating concerns and managing emergencies during working hours, to taking ownership of complex cases, your goal will be to deliver a service that goes above and beyond expectations.

You’ll be the calm, reassuring voice at the end of the phone or email inbox—someone who listens carefully, understands the issue, and follows through with the right solution. With empathy, attention to detail, and a proactive mindset, you’ll take real pride in helping people feel supported and informed every step of the way.

What makes this role truly stand out is the opportunity for personal and professional growth. We offer clear career pathways including professional qualifications, apprenticeships, and leadership training, all supported by a dedicated and approachable management team. Whether you're just beginning your career or looking to build on what you’ve already achieved, we’re here to help you develop into your full potential.

What You'll Bring

You’ll need to be confident using systems, comfortable juggling tasks, and motivated to do your best work. But above all, you'll be someone who thrives on making a difference—who wants every family you speak to feel valued and reassured.

At VIVO, we believe in doing things the right way—with care, purpose and people at the centre. If that sounds like your kind of workplace, then we’d love to hear from you. This is more than just a job—it’s a chance to be part of something that matters.

Apply now and bring your energy, empathy and ambition to a role where you’ll be supported, challenged, and given every opportunity to grow.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.