Quality Assurance Officer | Home Counties

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Homebased in the Home Counties with extensive travel across the South East
Working Hours: 37.5 hours per week, Monday to Friday (9:00AM to 5:00PM)
Salary: £35,000 + Car / Car Allowance

VIVO, a joint venture between Serco and ENGIE, is seeking a driven and detail-oriented Quality Assurance Officer to help strengthen quality and continuous improvement across our MOD Accommodation contracts. This is an exciting opportunity to join a collaborative operational team where your expertise will directly influence service delivery, performance standards and customer satisfaction.

Reporting to the South East & West RAMS Contract Quality Manager, you will act as a key liaison for all quality-related matters across the contract. You will work closely with operational colleagues, supply chain partners and our client to ensure that activities are completed in line with contractual requirements, internal processes and recognised quality standards. This role is integral to ensuring consistency, reliability and excellence across our accommodation services.

About the Role

Working in team of five, you will conduct audits and inspections to verify compliance with contractual obligations and company standards, as well as undertake assurance sampling on completed inspections to ensure accuracy and reliability. Working collaboratively with both the client and operational teams, you will support the timely delivery of contractual inspections while contributing to the ongoing development and improvement of the Contract Quality Plan.

A key aspect of the role involves identifying trends and analysing quality events such as audit findings, inspection actions and customer complaints, ensuring that lessons learned translate into measurable service improvements. Maintaining accurate and up-to-date records within company systems such as VMS and CAFM will also form part of your responsibilities.

Data will sit at the heart of your work. You will lead on data collection, validation and deep-dive analysis to identify risks, trends and opportunities for improvement. Through clear, structured reporting, you will provide monthly and quarterly assurance reports that turn insight into action and support informed decision-making across the contract.

Collaboration and communication are central to success in this role. You will build strong relationships with internal teams and suppliers to ensure consistent application of policies and procedures. You will deliver training on VIVO’s assurance processes and systems, supporting both operational colleagues and supply chain partners in meeting contractual requirements. Representing the quality function in meetings, you will promote a culture of continuous improvement and professional excellence across the business.

What you’ll need

We are looking for someone with proven experience in data analysis or quality assurance, who brings strong analytical skills and advanced Excel capability. You will be confident analysing and validating data, writing clear and professional reports, and delivering training to a range of stakeholders. Strong communication skills, sound judgement, effective time management and the ability to prioritise competing demands are essential. A collaborative approach and full UK driving licence are required due to travel across the contract areas.

Experience within Facilities Management or contract environments would be advantageous, along with familiarity in risk management, supplier performance evaluation, Lean Six Sigma methodologies, project or change management, and knowledge of current ISO quality standards.

If you are motivated by improvement, passionate about quality and ready to make a tangible impact, we would welcome your application.

We offer;

• 6% employee matched pension contribution
• 25 days annual leave plus bank holidays
• Company car/car allowance

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.