Utilities Team Leader | Aldershot

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Aldershot, GU11 2AA
Working Hours: 40 hours per week, Monday to Friday

Lead with purpose. Deliver with impact. Shape the future with VIVO.

This is your opportunity to step into a pivotal leadership role within VIVO — a dynamic organisation transforming infrastructure, asset and facilities management across the UK Defence estate.

We are seeking an energetic and motivated Utilities Team Leader to join our expanding Regional Service Centre at Aldershot.

About the Role

Reporting to the Utilities Manager, as a Utilities Team Leader, you will lead a vital administrative function, ensuring utilities services and financial processes are delivered professionally, accurately and on time.

You will manage and develop a team of 3 Utilities Administrators, creating a supportive environment that prioritises safety, wellbeing and high performance. You will provide day-to-day support to the utilities function while overseeing accurate and timely utility bill administration to enable smooth financial processing.

A key aspect of the role will involve managing and rolling out new processes and championing continuous improvement across the team. You will coordinate the rollout of a smart meter installation programme in collaboration with area teams, ensuring clear communication and efficient delivery. Building strong relationships with service providers and internal stakeholders will be essential, as will promoting a consistent, positive and caring customer experience.

What you’ll need

We are looking for a confident and capable leader who thrives in a fast-paced, deadline-driven environment. You will bring proven experience leading a team of administrators and successfully implementing new processes.

It is essential you have a full UK drivers license and form of transport as this site is not accessible by public transport. You must also be able to pass BPSS Clearance to be eligible for this role.

A background in a planned maintenance or similar operational environment is highly desirable. You will be comfortable working accurately under pressure, managing competing priorities and meeting strict timescales.

Strong analytical ability and attention to detail are essential, alongside intermediate to advanced Excel and Microsoft Office skills. You will be able to interpret data, analyse information and produce concise reports that support informed decision-making.

As a leader, you provide timely, constructive feedback and empower your team to perform at their best. You plan effectively, anticipate contingencies and remain focused on delivering excellent customer outcomes.

If you are motivated, forward-thinking and ready to lead a team that plays a critical role in delivering operational excellence, we would love to hear from you.

We offer;

• 6% employee matched pension contribution
• 25 days annual leave plus bank holidays

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.