Commercial Support Manager-VIVO - Corporate Functions

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: West Midlands - home based role with weekly travel to Birmingham office or sites in England/Wales

Permanent, Full time

Salary: Competitive

We are seeking a highly organised and proactive Commercial Support Manager to provide essential support to the Commercial function, ensuring the smooth coordination of activities, governance and reporting across the business.

This role plays a critical part in supporting senior leadership, maintaining commercial processes and enabling effective decision-making through high-quality administration, reporting and stakeholder coordination.

As Commercial Support Manager, you will coordinate commercial engagements, workshops and meetings, ensuring they are well-structured and productive. This includes preparing briefs, agendas and supporting documentation, as well as tracking actions and deliverables to ensure timely completion. You will maintain oversight of key commercial activities and escalate risks or issues where appropriate.

You will also play a key role in supporting recruitment and onboarding across the Commercial function, ensuring new team members are integrated effectively and processes run smoothly.

A significant part of the role involves commercial administration. You will maintain and continuously improve the commercial intranet and filing systems, ensuring that all contract documentation is centralised, accurate and up to date. You will manage access controls to ensure sensitive commercial and personal data is handled securely and in line with governance requirements.

You will support commercial governance processes, ensuring approvals, actions and decisions are properly recorded and tracked.

From a reporting perspective, you will gather and analyse information from multiple sources, producing clear, concise summaries to support decision-making. You will develop high-quality reports and presentations for both internal and external stakeholders, and support the preparation of business reviews, performance reports and budget tracking in collaboration with the Commercial Director.

About You

You will have proven experience in a senior business support or commercial administration role, ideally within a fast-paced or complex organisation. You will be highly organised, with the ability to manage multiple priorities and deliver to tight deadlines.

You will demonstrate strong attention to detail, discretion and integrity, with experience handling sensitive and confidential information. Excellent communication and interpersonal skills are essential, along with the ability to build effective working relationships across all levels of the organisation.

You will be highly proficient in Microsoft 365 tools, including Outlook, Excel, PowerPoint, Word, Teams and SharePoint, and confident in producing professional reports and presentations.

You will be proactive, adaptable and able to anticipate needs, taking ownership of tasks and resolving issues before they escalate. A collaborative mindset and a commitment to continuous improvement will be key to success in this role.

This is an excellent opportunity for a motivated and detail-oriented professional to play a central role in supporting commercial operations and contributing to the success of a high-performing team.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Company car/Car allowance
• Single private medical cover
• Life assurance 2x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.