Communication and Engagement Manager-VIVO - Corporate Functions

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Home based, but candidates must be based in or near Birmingham

Permanent, Full time

Salary: Competitive + Company car/Car allowance

Are you a confident communicator with a passion for storytelling and a knack for making complex messages clear, engaging, and meaningful? Do you thrive in fast-paced environments, enjoy working closely with operational teams, and want your work to make a real difference? If so, this could be the perfect opportunity to take your next career step as Communications & Engagement Manager at VIVO Defence Services.

The Role

This is more than just a comms role—it’s your chance to become the trusted partner to our contract leadership teams across the South-East and South-West. You’ll shape and deliver engaging communication strategies that bring VIVO’s values to life on the ground. From safety culture and operational performance to customer service and community engagement, you’ll help ensure our teams are informed, inspired, and aligned.

You’ll be on the ground at military and operational sites, getting to know the people who deliver essential services every day. You’ll craft briefings, newsletters, case studies, signage, and presentations that hit the right tone for each audience—whether it’s frontline staff, managers, or key stakeholders. You'll also manage internal channels and support communication in response to key events, changes, and challenges, ensuring consistency of message and clarity of purpose.

This role is for someone who enjoys working independently while staying closely connected to a national team. You'll work hand-in-hand with our Head of Communications to keep your messaging aligned with the bigger picture, while maintaining the freedom to adapt and tailor communications to the unique needs of each site you support. Whether it's showcasing great work, improving engagement, or managing sensitive communications, you’ll be the voice that keeps people informed and united.

What You'll Bring

You’ll need experience in internal communications or employee engagement—ideally in facilities management, Defence, or critical services—and you should be confident in turning operational complexity into clear, relevant messages. You'll be familiar with tools like SharePoint, Yammer, Teams, or Canva, and be as comfortable leading a site briefing as you are creating an eye-catching poster. Most importantly, you're someone who listens well, acts quickly, and builds trust wherever you go.

This is a mobile role with regular travel to sites across England, from the South coast to North Yorkshire, with regualr meetings in our Birmingham office. It’s varied, fast-moving, and highly visible. You’ll be the local face of our communications function, working closely with our teams, supply chain partners, and Defence stakeholders to ensure VIVO’s purpose and values are felt at every level.

If you’re ready to step into a role where you’ll have real impact, build strong relationships, and grow your career in a business that values clarity, connection, and care—we’d love to hear from you.

What We Offer

• 25 days annual leave
• Single private medical cover
• Company car/car allowance
• Life assurance 2x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.