Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: RAF Lakenheath, hybrid role

Permanent, Full time

Salary: Competitive + Benefits

We are looking for an experienced and driven Contract Manager to take ownership of operational delivery across a key VIVO Defence contract. This is a senior role responsible for ensuring excellent service delivery, strong customer relationships, effective contract performance and continuous improvement across multiple sites.

As Contract Manager, you will act as the senior VIVO representative for key stakeholders, including Defence Infrastructure Organisation (DIO), Heads of Establishment and customer representatives, ensuring that contractual requirements are consistently met and that service standards remain high. You will lead the successful delivery of estate management activities, ensuring maintenance, compliance, resources and operational outputs are effectively managed against agreed targets and financial objectives.

You will oversee day-to-day contract performance, ensuring services are delivered safely, efficiently and in line with statutory requirements, JSP standards and VIVO processes. This will include managing operational teams, Authorised Persons and supply chain partners, ensuring the right resources, skills and controls are in place to deliver high-quality outcomes.

A key part of the role will be building strong collaborative relationships with customers, stakeholders and supply chain partners. You will act as a trusted point of contact, resolving issues, managing expectations and driving improvements in service delivery. You will support the development of Relationship Improvement Plans and work closely with stakeholders to strengthen partnerships and enhance customer experience.

You will provide leadership across operational teams, creating a positive culture focused on safety, accountability and continuous improvement. You will support the development of colleagues, ensuring teams have the skills, guidance and support needed to perform effectively and deliver against contract objectives.

The role also carries responsibility for commercial and technical performance, including budget management, supply chain performance, KPI reporting and risk management. You will monitor contract performance, identify improvement opportunities and implement solutions that improve efficiency, value for money and service quality.

You will ensure strong governance across the contract, supporting compliance with health and safety legislation, environmental requirements and operational standards. This includes overseeing safe systems of work, supporting audits, maintaining assurance processes and ensuring risks are identified and effectively managed.

About You

You will have proven experience managing contracts, operations or service delivery within construction, facilities management, property maintenance or a similar environment. You will be confident leading teams, managing performance and delivering services within commercial and operational targets.

You will have experience overseeing multi-site operations, working with supply chains and managing stakeholders at a senior level. Strong knowledge of estate management, maintenance delivery, safe systems of work and compliance requirements is essential, with experience in a regulated or complex environment highly desirable.

You will be commercially aware, with experience managing budgets, reviewing financial performance and making decisions that balance quality, cost and customer requirements. You will be confident analysing performance data, identifying risks and implementing improvements to drive better outcomes.

Strong leadership and communication skills are essential, with the ability to influence, negotiate and build effective relationships across all levels. You will be proactive, organised and able to manage competing priorities while maintaining a focus on safety, quality and customer satisfaction.

Relevant health and safety training, JSP 375 awareness and experience within an MOD environment would be advantageous. You will also need strong IT skills, including experience using Microsoft Office applications, and the ability to achieve and maintain SC Clearance.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Company car/Car allowance
• Bonus
• 1x professional subscription
• Private medical cover for self and partner

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.