Operations Manager - RAF Valley

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: RAF Valley

Full time, Permanent

Operations Manager – Leadership Role in Defence Estates Maintenance & Delivery

VIVO Defence Services is seeking a proactive and results-oriented Operations Manager to lead the delivery of high-quality Billable Works and estates maintenance across our Defence estate contract. This pivotal role is responsible for ensuring the safe, timely, and compliant execution of works from initial scoping through to completion, with a firm emphasis on safety, quality, performance, and delivering value for money.

The Role

In this position, you will take ownership of the full delivery process, providing leadership to the supply chain while managing priorities alongside representatives from the Defence Infrastructure Organisation (DIO) and local customer stakeholders. You will act as a key interface between delivery teams, customers, and the VIVO management structure, with accountability for ensuring that key performance indicators (KPIs) are consistently met and customer expectations exceeded.

A core focus of the role is ensuring that all appointed contractors and work teams are suitably qualified and competent, that Risk Assessments and Method Statements are robust and appropriately reviewed, and that works are delivered in accordance with VIVO's high standards and Zero Harm principles.

You will meet regularly with local DIO representatives and customer service leads to agree the scope and priorities for planned and billable works, ensuring all tasks are managed through our asset management system, Maximo. The role requires diligent management of documentation and reporting, with responsibility for uploading accurate records and ensuring all documentation is audit-ready and contract compliant.

Effective stakeholder engagement and strong commercial awareness are essential. You will need to balance cost management with customer expectations, delivering optimal solutions that also align with the Ministry of Defence’s sustainability and carbon reduction targets. Additionally, you will support the resolution of complaints, help manage contract risks, and work collaboratively to develop operational plans and budgets that reflect changing operational needs.

What You'll Bring

You should have significant experience supervising operational or project teams within facilities management, construction, or engineering environments. A proven track record in stakeholder engagement, performance management, and cost control is essential, as is experience managing Safe Systems of Work and compliance within regulated environments. You’ll need to demonstrate strong planning, problem-solving, and communication skills, and have the ability to maintain focus and clarity under pressure.

This role requires an HND (or equivalent) in Building, Civil, Mechanical or Electrical Engineering or a related discipline. A management-level health and safety qualification, such as SMSTS, is required, alongside a commitment to continuous professional development. You should be IT literate and hold a full, clean UK driving licence.

This is an opportunity to lead critical infrastructure delivery within one of the UK’s most important Defence facilities management contracts. You will be part of a highly professional team in a joint venture backed by Serco and Equans, with long-term contract security, clear development pathways, and the chance to make a lasting impact in a nationally significant role.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.