Regional Manager - North

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Imjin Barracks, to cover Gloucester, Bristol and Wiltshire

Permanent, Full time

Salary: Competitive + Benefits

We are seeking an experienced Regional Manager to lead the delivery of facilities management and maintenance services across a complex, multi-site defence estate. This senior leadership role is responsible for ensuring operational performance, service quality and financial delivery across planned maintenance, reactive works and Billable Works programmes.

As Regional Manager, you will oversee service delivery to ensure all works are carried out safely and in compliance with statutory, contractual and environmental requirements. Working closely with the Defence Infrastructure Organisation (DIO), you will agree priorities, programmes of work and delivery plans that support changing operational needs across the estate.

You will ensure robust operational planning and reporting processes are in place, including tracking the progress of maintenance and project activities, monitoring performance and ensuring accurate asset and job records are maintained within CAFM systems such as Maximo. You will also oversee quality assurance, health and safety and sustainability performance across the region.

Leading a diverse and mobile operational team, you will drive service excellence by setting clear objectives, developing staff capability and fostering a culture of collaboration, accountability and continuous improvement. You will work closely with internal teams and supply chain partners to ensure the effective coordination of activities and delivery of value for money services.

From a commercial perspective, you will be responsible for regional performance, budgets and financial outcomes. As a member of the Contract Senior Management Team, you will contribute to business planning, forecasting and contract performance, while supporting the resolution of key client and commercial issues and managing contract risk.

About You

You will have significant experience managing facilities management, construction or property maintenance operations within a complex, multi-site environment. You will be a confident operational leader with a strong track record of delivering against KPIs, managing budgets and leading supply chain partners to deliver high-quality services.

You will bring strong stakeholder management skills and the ability to build effective relationships with clients and operational teams. Experience working within regulated or government environments, particularly within defence estates, would be advantageous.

You will hold an HND or equivalent qualification in a relevant engineering or construction discipline, along with a management-level health and safety qualification such as SMSTS. Strong leadership, communication and decision-making skills are essential, along with a proactive approach to continuous improvement and operational performance.

You should have a solid background in Operations Management within a Hard Services FM environment. The abilty to obtain and maintain SC Clearance will be a condition of employment.

This role offers an opportunity to lead a critical regional operation, ensuring safe, efficient and high-quality delivery of services across a vital defence estate.

What We Offer

• 25 days annual leave
• 6% employee matched pension contribution
• Company car/car allowance
• Private medical cover fopr self and partner
• Bonus
• Life assurance 2x annual salary
• 1 x professional membership per year

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.