Billable Works Revenue Manager

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Larkhill or Aldershot

Permanent, Full time

Salary: Up to £44,000

The Billable Works Revenue Manager will act as the central interface between Commercial, Finance, and Operations, ensuring that all processes are fully aligned and that accurate, timely information flows seamlessly across the business. The role is accountable for driving compliance across the end-to-end revenue cycle, securing efficient cash recovery, and safeguarding financial performance while supporting the delivery of high-quality operational outcomes.

Working closely with the Finance Business Partner, this position will play a key role in the preparation and delivery of accurate monthly forecasts, analysing both financial and operational data to provide the Senior Management Team with clear, evidence-based reports. A critical element of the role will be engaging directly with clients to resolve system issues, address barriers, and mitigate non-compliance, ensuring that all contractual and statutory requirements are met.

Collaboration with operational teams will be essential to accelerate project completion dates and strengthen cash flow outcomes. By applying strong knowledge of project management methodologies and housing maintenance lifecycles, you will streamline operations, reduce delays, and ensure that commercial opportunities are captured in a timely manner. The role will also be responsible for identifying and implementing process improvement initiatives to drive efficiency, enhance compliance, and ensure a consistent value-for-money service.

Success in this role requires excellent analytical skills, with the ability to interpret complex financial and operational data, identify trends, and translate insights into practical solutions. Exceptional relationship management and communication skills are essential, as the position requires engagement with a wide range of stakeholders including clients, operational delivery teams, commercial colleagues, and senior management. The ability to influence, negotiate, and resolve challenges constructively will be key.

What You'll Bring

The ideal candidate will have proven experience working across Finance, Commercial, and Operations functions, with a strong grasp of compliance management and cash recovery processes. A background in housing maintenance or facilities management would be highly advantageous, alongside familiarity with project lifecycles and contractual frameworks. Highly organised and capable of managing multiple priorities to tight deadlines, you will demonstrate resilience, adaptability, and a proactive, solutions-focused mindset.

This is an agile role, with a base at one of the South West offices and an expectation of office presence three days per week. Regular travel across the region will be required to support client engagement and operational collaboration.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.