Operational Performance Manager - SW

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: Plymouth, Portsmouth, Larkhill or Lyneham

Permanent, Full time

Salary: Up to £45,000

The Operational Performance Manager will be responsible for analysing and interpreting performance data to identify trends, risks, and opportunities for service improvement across a large, complex operational portfolio. This role will drive the design and implementation of improvement strategies to address performance gaps, embed sustainable service enhancements, and ensure operational delivery consistently meets agreed KPIs and service level agreements.

A core aspect of the role will be the use of advanced Microsoft Excel skills and large data sets to report, model, and forecast performance outcomes. You will prepare clear, insightful reports and present findings to senior stakeholders, clients, and contractors, ensuring that data-led insights translate into tangible operational improvements. The ability to distil complex data into actionable intelligence will be central to achieving success.

The role will require close collaboration with area operational teams, directing and supporting them to deliver consistently high performance. Strong supplier management skills will also be essential, as you will oversee and challenge supplier delivery, ensuring compliance with contractual requirements and driving continuous improvement across the supply chain. Where performance falls below expectations, you will take ownership of developing, monitoring, and delivering rectification and improvement plans that achieve measurable results.

Building and maintaining strong working relationships with internal teams, senior management, clients, and contractors will be critical. Excellent communication and influencing skills are essential to create a collaborative, solution-focused environment, ensuring client expectations are met while maintaining value for money. The role also requires a focus on efficiency and cost management, identifying and implementing savings initiatives that do not compromise service quality.

What You'll Bring

This position demands a strategic thinker with proven experience of managing live operational performance at scale, and the ability to balance long-term process improvement with immediate, hands-on problem solving. You will be expected to embed operational changes that deliver efficiency, strengthen accountability, and promote a culture of high performance across all service areas.

You must have demonstrable experience of working within a relevant and similar role, with experience of presenting data and reports to senior stakeholders, be a confident communicator and able to identiy trends and infuence business decisions based upon the data.

Agile working is a key feature of the role, with a base at one of VIVO’s South West offices— Plymouth, Portsmouth, Larkhill or Lyneham—and a minimum of three days per week on site. Regular travel across the region will be required to support operational teams and client engagement.

What We Offer:

• 6% employee matched pension contribution
• Single private medical cover
• Life assurance 2x annual salary
• 25 days annual leave

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.