Operations Support Manager -VIVO - Accommodation
Plymouth, Devon, GB, PL1
Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Candidates can be based in Plymouth, Larhill or Aldershot
Permanent, Full time
Salary: £40,000-£45,000
We are looking for an ambitious, highly organised and proactive Operations Support Manager to work closely with the Operations Director and wider leadership team in a fast-paced operational environment.
This is a varied and high-profile role that sits at the centre of business activity, providing executive support while helping to coordinate priorities, improve performance visibility and ensure the smooth running of key operational processes. You will play an important role in enabling senior leadership to focus on strategic delivery by managing the detail, driving actions forward and maintaining strong organisational control.
A key part of the role will be supporting the Operations Director with diary management, scheduling meetings, organising travel and coordinating day-to-day priorities. You will ensure time is managed effectively, meetings are well planned and all logistics are handled professionally and efficiently. This will also include preparing agendas, briefing packs, presentations and supporting documents in advance of meetings.
You will take ownership of tracking actions and deliverables arising from leadership meetings, client reviews and operational forums. This includes following up with stakeholders, monitoring progress, chasing updates where required and ensuring agreed actions are completed within timescales.
The role also provides wider operational coordination support across the business. You will help organise governance activity such as leadership meetings, customer reviews, performance meetings and internal planning sessions, ensuring these are well managed, documented and outcomes focused.
You will support business reporting and performance management by preparing reports, presentations and summaries for internal and external stakeholders. Using data from multiple sources, you will help produce clear insights, dashboards and updates that support decision-making, business reviews and continuous improvement initiatives.
Relationship management is another important part of the role. You will build effective working relationships with clients, internal teams and senior stakeholders, acting as a professional and reliable point of contact. You will attend senior management meetings where required and provide direct support to the Operations Director across a range of activities and priorities.
This is an excellent opportunity for someone looking to gain broad exposure across multiple business functions while working closely with senior leadership in a dynamic and growing organisation.
About You
You will have previous experience in executive support, business operations, administration or a similar role supporting senior leaders within a busy and fast-moving environment.
You will be highly organised with excellent time management skills and the ability to manage multiple priorities simultaneously. You will be proactive, able to anticipate needs, solve problems quickly and work with minimal supervision.
Strong communication and interpersonal skills are essential, along with the confidence to engage professionally with stakeholders at all levels. You will be discreet, trustworthy and able to handle sensitive information with complete confidentiality.
You should have advanced Microsoft 365 skills, including Outlook, Excel, PowerPoint, Teams, Word and SharePoint, and be confident producing polished reports, presentations and business documentation.
Most importantly, you will be reliable, adaptable and motivated to deliver high standards consistently. If you enjoy working at pace, supporting senior decision makers and being central to operational success, this role offers an excellent opportunity to develop your career.
Occasional travel and overnight stays may be required depending on business needs.
What We Offer
- 6% employee matched pension contribution
- 25 days annual leave
- Company car/Car allowance
- Single private medical cover
- Life assurance 2x annual salary
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
