Service Manager - HMS Excellent

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location: HMS Excellent or Southwick Park

Permanent, Full time

Salary: Competitive

Looking to take the next step in your career and make a real impact in facilities and estate management? We’re looking for a Service Manager to join our team at VIVO. Whether you’re already managing teams or are ready to take that step up, this is an opportunity to play a central role in supporting the Armed Forces community through expert maintenance delivery and customer care.

The Role

As a Service Manager, you’ll be responsible for overseeing the day-to-day delivery of both reactive and programmed maintenance across your establishment. You’ll make sure that all work meets contract standards, including KPIs and ‘First Time Fix’ targets. You’ll be the key point of contact for inspection reviews, remedial work coordination, and the delivery of minor billable works under £25k.

You’ll carry out quality assurance activities, support compliance with JSP 375 and statutory requirements, and take on responsibilities in critical areas such as asbestos, legionella, temporary works, and CDM duties. Alongside technical oversight, you’ll play a vital role in energy efficiency, waste compliance, and delivery of grounds maintenance.

Your role won’t just be technical—it’s about people too. You’ll be a trusted contact for end users and site representatives, helping to resolve issues, understand their priorities, and ensure complaints are handled promptly and professionally. From preparing reports and statements of need to advising on best practice, your work will directly support operational output and customer satisfaction.

What You'll Bring

To thrive in this role, you’ll need a strong background in property maintenance, construction, or facilities management, with experience delivering planned works, managing KPIs, and working in compliance-led environments. If you’ve worked in a Defence setting or have familiarity with MOD regulations, all the better—but if not, your ability to learn, collaborate, and take responsibility will be just as important.

We’re looking for someone with a relevant ONC/BTEC-level qualification in mechanical or electrical engineering (or equivalent experience), and ideally, some technical training in areas like asbestos, legionella, and fire safety. A full driving licence is essential, and if you’ve got experience using CAFM systems, IOSH training, or energy awareness, that’s a definite plus.

This is a great opportunity for someone with the technical know-how and people skills to lead, adapt, and make a difference in a dynamic and rewarding environment. If you're passionate about delivering high standards, supporting operational excellence, and growing your career, we want to hear from you.

What We Offer

• 6% employee matched pension contribution
• 25 days annual leave
• Single private medical cover
• Life assurance 2x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.