Void Supervisor | Dorset & Poole

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Dorset & Poole, with travel to Bovington, Blandford and Westmoors
Working Hours: 37.5 Hours, Monday to Friday (8:00AM to 4:30PM). Will need flexibility due to driving.
Salary: £28,000 to £33,000 dependent on experience

Here at VIVO we are looking for a Void Supervisor, to cover a patch of 1,100 houses across Dorset and Poole. With extensive travel across the patch and working within a team of 4 Void Supervisors, you will be responsible for move out inspections and snagging properties that have been worked on by subcontractors.

Reporting to the VIVO Delivery Manager, the Void Works Supervisor will oversee the day-to-day delivery of void maintenance works, ensuring properties are completed to the required move-in standard. The role combines operational oversight, quality control and people leadership, working closely with service partners, sub-contractors and internal teams. It is ideally suited to someone with a practical background who is ready to move into a leadership position and develop their supervisory skills.

The successful candidate will manage daily void maintenance operations and monitor performance to ensure service delivery targets are met. You will carry out work-in-progress inspections, ensure all void properties meet move-in standards and conduct joint inspections with service partners. The role includes undertaking minor works where required, leading and motivating staff, and supporting individual and team development.

You will manage sub-contractors to ensure high-quality work and customer satisfaction, monitor KPIs and service level agreements, and undertake site audits relating to health and safety compliance. You will work closely with the Delivery Manager to address supply chain performance issues and act as a first point of contact for out-of-hours escalation when required.

What We Are Looking For

We are looking for someone who demonstrates flexibility, strong communication skills, pride in their work, integrity, innovation and a caring approach to leadership. You will have experience in Voids or military family housing, along with good IT skills and a strong customer service focus. Knowledge of schedules of rates and experience working within housing maintenance or voids is essential. Health and safety training relevant to the role is also required.

As you will be travelling using a work van, you will need a full UK’s Drivers License.

You will need to be able to pass BPSS Clearance to be eligible for this role.

Why Join VIVO?

This is a chance to join a brand-new organisation at an exciting stage of growth, working on a long-term national contract that offers job security and progression. You will be supported to develop your skills, grow into leadership and make a real difference to the quality of homes provided within the Defence accommodation estate.

If you are ready to take the next step in your career and be part of a forward-thinking organisation with a strong future, we would love to hear from you.

We offer;

• Company van & fuel card
• Up to 6% contributory pension scheme
• 25 Days annual leave plus bank holidays
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.