Maintenance Team Operations Lead | DSTL

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Porton Down, DSTL
Working Hours: 37.5 Hours per week, Monday to Friday

Here at VIVO are seeking a motivated, ambitious and hands-on Maintenance Team Operations Lead to drive performance, quality and customer excellence across this high-profile estate. If you are a skilled multi-trade professional ready to step into a leadership role where your expertise truly makes an impact, this is your opportunity.

The Role

As Maintenance Team Operations Lead you will take ownership of the day-to-day delivery of reactive works, planned preventative maintenance (PPM) and small works projects.

Reporting to the Technical Service Manager and working closely with the Grounds Estate Manager, you will lead from the front to ensure every task is delivered safely, efficiently and right first time.

This role suits someone who thrives on responsibility, takes pride in high standards and is prepared to adopt a hands-on approach whenever required.

About the Role

You will manage your team’s work queue from allocation through to completion, ensuring reactive, PPM and small works are delivered within agreed timescales and quality standards. Working collaboratively with the site scheduling team, you will coordinate bookings and ensure smooth operational delivery.

You will be expected to work with minimal supervision and make informed decisions on the most appropriate repair solutions. You will plan and oversee more complex or larger jobs, ensuring projects are completed to a high standard and self-snagged upon completion.

You will undertake ongoing risk assessments aligned to the team’s activities and ensure all Health & Safety documentation, including RAMS, is in place and understood before works commence. You will manage materials effectively, obtain quotations from preferred suppliers and maintain cost awareness to ensure value for money across the contract.

A key part of the role is maintaining van stock levels to support right-first-time fixes and accurately recording job details using both electronic and paper-based systems, including CAFM platforms. You will attend and deliver team briefs, toolbox talks and technical bulletins, and mentor apprentices where required to support workforce development.

You will liaise professionally with MOD customers and supply chain partners, consistently demonstrating VIVO’s core values of flexibility, exceptional communication, pride, trustworthiness, innovation and care. Participation in shift patterns and out-of-hours rotas will be required to meet operational demands.

What you’ll need

Applicants must hold a full UK Driving Licence and an NVQ Level 2 qualification in a relevant trade or have equivalent experience.

A NEBOSH, IOSH or SMSTS qualification or similar Health & Safety certification is required. You should have previous experience in multi-trade works or a construction environment and possess a strong understanding of construction and property maintenance processes.

You must be able to follow written and verbal instructions, work reliably and punctually, and demonstrate competence using hand tools and IT systems, including CAFM software. The role requires the ability to work outdoors in all weather conditions and to plan resources effectively while monitoring performance against clear objectives and milestones.

You must be able to pass SC Clearance to be eligible for this role and be a British National.

We offer;

• Company van & fuel card
• Up to 6% contributory pension scheme
• 25 Days annual leave
• Volunteer leave
• One paid professional subscription
• Life Assurance Policy
• Employee discount and reward schemes

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.