PPM Team Leader | Larkhill

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: Larkhill (100% Office Based)
Hours: 40 hours per week, Monday to Friday (8:00am – 4:30pm or 8:30am – 5:00pm)

Lead a Growing Team. Drive Operational Excellence. Support the Defence Estate.

VIVO has an exciting opportunity for an ambitious and motivated Team Leader to join our growing Accommodation team as a PPM Team Leader – Red Card Administration Lead.

Reporting to the PPM Manager, you will lead a team of five administrators, consisting of three established team members and two additional new hires. This is a fantastic opportunity for someone who enjoys developing people, driving performance, and creating efficient processes within a busy operational environment.

About the Role

As the PPM Team Leader, you will be responsible for the day-to-day management, development and performance of the administration team, ensuring a high-quality service is delivered to customers, clients, and supply partners. You will oversee planned preventative maintenance administration activities, procurement processes, reporting requirements and stakeholder communications, ensuring work is completed accurately and within agreed timescales.

Alongside managing workloads and operational priorities, you will play an important leadership role within the team, conducting performance reviews, managing attendance and wellbeing, handling employee relations matters where required, and supporting disciplinary and performance management processes in partnership with HR.

The role requires regular interaction with a wide range of stakeholders, including clients, customers, service providers, supply partners and internal operational teams. Building strong working relationships and maintaining excellent communication will be key to your success.

You will also be responsible for producing and analysing performance data, supporting month-end reporting requirements, implementing new processes and identifying opportunities for continuous improvement across the function.

What you’ll need

We are looking for a confident people leader who can inspire and develop a team while maintaining high standards of service delivery. Whilst experience leading an administration team would be highly desirable, we are equally keen to hear from candidates with strong supervisory or team leadership experience who are ready to take the next step in their career.

You will have experience working within a fast-paced administrative environment and be comfortable managing competing priorities while maintaining exceptional attention to detail. Strong customer service skills and the ability to build positive relationships with a variety of stakeholders are essential.

Advanced Excel skills are a key requirement for this role, as you will be expected to analyse data, produce reports and support operational decision-making. Experience using Maximo would be highly beneficial, although training can be provided for the right candidate.

You will be an organised, proactive and resilient individual who enjoys leading people and driving improvements. You will have experience managing performance, coaching team members and supporting employee development. Strong analytical skills, excellent communication abilities and a customer-focused mindset are essential.

Candidates should be comfortable working in a fully office-based environment at our Larkhill location and must be able to obtain and maintain BPSS Security Clearance.

This is an exciting opportunity to join a professional and supportive team where you can make a genuine impact, develop your leadership skills and contribute to the delivery of services that support the UK's Armed Forces community every day.

If you're an experienced administrator ready to lead a team, or an established supervisor looking for your next challenge, we'd love to hear from you.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.