Service Coordinator | West Moors

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract: Full Time, Permanent
Location: MOD West Moors, BH21 6QS (100% Office Based, no hybrid or homebased working)
Working Hours: 37.5 hours per week, Monday to Friday
Salary: £28,000 - £30,000 per annum

Be the Hub of Operations at a Key Defence Site

Are you an organised, proactive professional who enjoys building relationships, coordinating multiple priorities and making things happen? Do you thrive in a busy office environment where no two days are the same?

We're looking for a Service Coordinator to join our team at VIVO Defence Services at MOD West Moors. This is a fantastic opportunity to become part of a close-knit team supporting the delivery of essential facilities management services across the UK Defence estate.

Working alongside our Service Managers in a fully office-based role, you'll play a vital part in ensuring the smooth delivery of both planned preventative maintenance (PPM) and reactive works, acting as the central point of coordination between operational teams, contractors, our supply chain, the Defence Infrastructure Organisation (DIO) and site visitors.

If you enjoy working in a fast-paced environment, have a passion for customer service and are interested in the defence or construction sectors, this could be the perfect opportunity for you.

About the Role

As the site's dedicated Service Coordinator, you'll provide comprehensive administrative and operational support to the Area Manager and Service Managers, helping to keep day-to-day operations running efficiently. You'll be the only VIVO administrator on site, working as part of a small, supportive three-person office team where your contribution will have a real impact.

This is a highly visible, front-facing role that requires excellent organisation and communication skills. You'll regularly engage with contractors, clients, supply chain partners, DIO representatives and site visitors, building strong relationships and ensuring a professional service at every stage.

A key part of the role involves supporting the management of reactive and planned maintenance activities, allocating site passes, coordinating access arrangements and assisting with the allocation and successful closure of maintenance tasks through our CAFM system. You'll also support the wider Site Delivery Area by providing cover for other administration colleagues during periods of annual leave or absence, although your primary place of work will remain MOD West Moors.

Alongside your operational responsibilities, you'll coordinate appointments and meetings, manage visitor access, prepare reports, agendas and meeting minutes, maintain Health & Safety documentation, oversee filing systems, organise office supplies and PPE, manage incoming and outgoing post, and ensure site security and administrative processes are completed accurately and efficiently.

What We're Looking For

We're looking for someone who enjoys being at the centre of operations and takes pride in delivering exceptional service. You'll be highly organised, adaptable and comfortable managing competing priorities while maintaining excellent attention to detail.

You'll ideally hold an NVQ Level 2 qualification, or have equivalent experience, together with a good working knowledge of Microsoft Office applications. Experience using CAFM systems is desirable and a full UK Driving Licence are essential.

Because this role is based within the Defence estate, you'll also need to be eligible to obtain Security Check (SC) Clearance.

Previous experience within facilities management, construction, engineering or defence environments would be advantageous, although we're equally interested in individuals with the right attitude, strong organisational skills and a genuine desire to learn.

Apply today and take the next step in your career with VIVO Defence Services.

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.