Airport Operations Control Center Analyst - Join Our Talent Pool

Airport Operations Control Center Analyst - Join Our Talent Pool
Impact a better future

Serco:

At Serco, we bring together the right people, technology, and partners to deliver innovative solutions that impact a better future.

We have been operating in the Middle East since 1947 and have a profound understanding of the region.

With over 4,500 colleagues here, we support governments across defence, space, transport, emergency services, justice and migration, and other vital public services. Our core capabilities span service design and advisory, customer experience, complex programme management, systems integration, and asset and facilities management, alongside environmental and case management services.

Guided by our unique service model, we work together with clients and partners to achieve long-term visions and tackle some of the world’s most complex challenges.

We bring real-world front-line operating experience and practical insights drawn from successfully delivering the most complex contracts and service solutions around the world. 

We help our customers set-up and transform their operations by optimising efficiency, improving the service experience and attaining best in class safety and environmental performance. Our practice areas include organisation resilience, experience design, operational and digital transformation, asset & facilities management, HSQ and sustainability.

Our work ensures a positive impact where it matters most.

We’re different because we do.

 
Your Opportunity  

The purpose of the role is to support with the coordination of resources on site from the designated Airport Operations Control Centre. The roles’ purpose is to act as the central integrator with the data centre of the airport to provide communications with other stakeholders and share information with frontline staff (predominantly with duty CX Team Leaders).  

The ideal candidate should have the ability to multi-task and manage various tasks, and good communication. Excellent organisation, time management and prioritizing skills. 

This role will be based in Abu Dhabi.

Key Accountabilities

• Ensure efficient and continuous customer services are available to the client on site 24/7
• Continual monitoring and coordination of resources on site from the designated Airport Operations Control Centre
• Fast and efficient handling of changes in airport demand with subsequent coordination with management and frontline staff
• Ensure the frontline team address and prioritise requests within the agreed KPI structure (where relevant to role)
• Coordinate and respond to issues whilst on duty – with respect to AOCC relevance
• Manage stakeholders and report on concerns 
• First point of escalation for issues (related to AOCC operations, data management and airport demand) with accountability for documentation and transparency with management 
• To work within shift rota to cover 7 day/week 24 hours/day including statutory holiday periods
• To undertake training and be an active Team Member of both Serco and Abu Dhabi Airports
• Carry out all other duties as directed by the line management to the benefit of the Serco and services to the Client 

Specific Requirements

• Up to 5 years’ experience within airport operations environment
• Ideally a degree holder in business administration or related discipline in airport/aviation industry
• A minimum of 2 years work experience as data analyst, system analyst, business analyst or as an information analyst
• Previous experience of performance analysis, management, reporting and attribution
• Up to 2 years supervisory or team leader experience
• Excellent numerical and PC skills including the use of MS Excel and other relevant analytical tools
• Someone who embraces diversity, fosters equity, respect and belonging in our workplace  

Join Us 

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day. 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit careers.serco.com for more information.