Payroll Officer-People Services ASPAC

This is a contract opportunity until 30 June 2027.

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• A hybrid working model
• Opportunities for ongoing learning and professional development
• A supportive team environment with trusted leaders
• Access to Employee Networks that foster diversity and belonging
• Career opportunities across Serco’s global organisation
• The opportunity to make a difference through meaningful work

Make an impact at Serco

We are seeking a Payroll Officer to join our Payroll Services team on a fixed-term contract through to 30 June 2027. This is an exciting opportunity to work within a busy, high-volume payroll environment supporting employees across Australia and New Zealand.

As part of our ASPAC Shared Services team, you'll play a key role in delivering accurate and timely payroll outcomes while supporting employees, managers and People & Capability teams with payroll-related enquiries. Working in a fast-paced environment, you'll be responsible for maintaining payroll data, processing employee lifecycle transactions, identifying discrepancies, and helping ensure payroll compliance across a large and diverse workforce.

In this role, you will:

• Process payroll transactions across the employee lifecycle, including new starters, position changes and terminations.
• Maintain employee payroll and HR data, including tax, superannuation, deductions and allowances.
• Respond to payroll enquiries with a customer-focused approach.
• Support pay run activities, adjustments and off-cycle payments.
• Investigate and resolve payroll discrepancies and escalate issues where required.
• Contribute to continuous improvement initiatives and process excellence.
• Demonstrate initiative, accountability and a strong work ethic when managing competing priorities in a high-volume environment.
• Collaborate effectively with internal stakeholders and contribute positively to a supportive, team-oriented culture.

Serco is a place for you

We're looking for people who are detail-oriented, adaptable and thrive in a team environment. Payroll experience is highly regarded, however we're also keen to hear from candidates with administrative, customer service, finance, shared services or other transferable experience.

You may be a great fit if you have:

• Strong attention to detail and a commitment to accuracy.
• Excellent communication and customer service skills.
• The ability to manage competing priorities and meet deadlines in a high-volume environment.
• A team-first mindset and willingness to learn new systems and processes.
• The confidence to take initiative, ask questions and continuously improve the way work is delivered.
• Experience with SAP, ServiceNow and Microsoft Office applications is advantageous.

Most importantly, we're looking for people who are curious, resilient and collaborative. If you're looking for an opportunity within a large, global organisation where you can learn, develop and build a long-term career, we'd love to hear from you. We welcome applications from people of diverse backgrounds who bring a positive attitude, a strong work ethic and a genuine desire to grow. If you're ready to learn and make an impact, we encourage you to apply.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

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Impact a better future at Serco.