Solution Implementation Manager

Solution Implementation Manager

Location: Hybrid – Abbey Wood, Bristol - UK wide travel expected

Full time - Fixed Term Contract - 15 Months

Competetive Salary + Bonus + Company Car/ Allowance + Private Medical Insurance  

About the Role

At Serco, we are proud to partner with the UK Ministry of Defence (MOD) in providing critical recruitment services for the UK’s Armed Forces. This new approach will, for the first time, see the Royal Navy, the British Army, and the Royal Air Force have a joint Armed Forces Recruitment Service (AFRS). Delivered through a partnership with the MOD, Serco, and our consortium of partners, this service will provide end-to-end support from candidate attraction to assessment, onboarding, and preparation for attending Phase 1 training.

Our team brings together best-in-class integrated technology and specialist partners to offer a holistic recruitment and skills solution for the UK Armed Forces, designed to modernise and improve the overall candidate experience. We are driven by the values of doing the right thing for our people, the MOD, His Majesty’s Government (HMG), broader society and the candidates we source.

Serco is seeking a Solution Implementation Manager to take ownership of specific elements of the Armed Forces Recruitment Service (AFRS) solution, ensuring designs move seamlessly from concept to execution.

You will operate within a complex multi-partner environment, leading the delivery of robust, scalable solutions that meet client requirements, contractual obligations, and operational needs. This role combines solution ownership, delivery leadership, technical expertise, and stakeholder engagement.

Some of your key responsibilities will include:

• Define and ratify core principles of assigned solution components.
• Translate high-level designs into actionable implementation plans, including digital, process, and operational workstreams.
• Oversee configuration and integration of technology platforms to meet operational requirements for the solution component
• Support commercial negotiations and provide technical input to ensure solutions are cost-effective and achievable.
• Identify opportunities to enhance solution effectiveness, leveraging emerging technologies.
• Work closely with SDA/TDA, programme leadership, consortium partners, and external vendors to manage dependencies and timelines.
• Act as the gatekeeper for prioritisation and alignment across specific workstreams related to specific solution elements
  
  
  

Skills, Experience and Qualifications

Essential

• Proven experience in solution design and implementation within complex programmes.
• Track record of managing sub-contractors and multiple stakeholders.
• Experience with digital platforms and integration strategies
• Excellent communication, collaboration, and problem-solving skills.
  
  

Desirable

• Experience in solution direction or solution leadership roles in large organisations.
• Understanding of enterprise architecture principles and frameworks (TOGAF, MODAF or similar).
• Exposure to business development or solution shaping (non-sales/commercial).
• Familiarity with recruitment or large-scale service delivery environments.
• Commercial acumen, including cost-benefit assessment and contract negotiation support.

Why Join Serco?

• Work on one of the MOD’s top strategic programmes, delivering high-profile solutions.
• Collaborate with multi-disciplinary teams across industry partners.
• Influence how large-scale, complex solutions are designed, implemented, and optimised.
• Continuous development through exposure to cutting-edge enterprise architecture, digital platforms, and defence programmes.

What we offer

• • Company car / £4200 cash alternative
  • Private healthcare
  • Bonus scheme of up to 20%
  • Pension – 6%
  • A company passionate about diversity and inclusion
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
  • A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
  • A safe and supportive culture.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.