Team Leader

Team Leader – VicPol (Onsite)

Serco is a place where you can grow

Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Learning and development pathways that help you thrive

• Wellbeing programs focused on mental, physical and financial health

• Discounts across health, banking, insurance and retail partners

• Additional leave benefits so you can rest and recharge

• A supportive, people-first culture where your voice matters

Make an impact at Serco

As part of our Community Services division, for our VicPol contract, you’ll be central to helping us deliver the important work that really matters. In this role, you’ll guide, empower and uplift a team who support customers and the community every day. You’ll create a safe and inclusive environment, drive performance through meaningful coaching, and strengthen the connection between team members and our purpose. You’ll also partner closely with Operations Managers to make sure your team is informed, engaged and supported.

As a Team Leader in the VicPol team, you’ll make a positive impact by:

• leading your team with care, empathy and clear expectations

• coaching team members with regular catch-ups, feedback and side-by-side support

• celebrating team wins and recognising individual growth and contribution

• managing real-time performance to meet service levels and quality targets

• supporting safety by identifying risks, encouraging a speak-up culture and reporting incidents

• collaborating with Operations Managers to align workforce planning and continuous improvement

Serco is a place for you

You could be a great fit if you have:

• Experience leading people in a service-focused environment

• Strong communication skills and a warm, inclusive leadership style

• Confidence coaching others and supporting performance uplift

• A proactive approach to safety, wellbeing and risk awareness

• Ability to manage KPIs, schedules and real-time operational needs

• Understanding of compliance, policies and professional standards

In joining us, you’ll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you’ll appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.