Assistant Manager

Bangor Aurora Aquatics and Leisure Complex, Bangor, BT20 4TH
Permanent, Full Time (37 hours p/w - Shift-based role including weekend working (approximately one weekend in every three)

£31,537 - £33,666 per annum + Excellent Benefits

Ready to impact a better future?

As a Duty Manager in our Northern Community Leisure Trust team, you’ll help ensure Bangor Aurora operates safely, efficiently and with pride, creating a welcoming environment where our community can stay active, healthy and connected.

In this hands-on leadership role, your work will have a positive impact on communities every day. From supporting colleagues to delivering safe, high-quality leisure services, you’ll play a key part in creating impactful solutions that help our facilities – and the people who use them – thrive.

What you’ll do as a Duty Manager

You’ll be entrusted to:

• Open and close the facility, maintaining the security of the building during operating hours
• Inspect and monitor the facility throughout the day, deploying colleagues effectively
• Lead, direct and motivate colleagues to ensure consistently high standards of service
• Provide information, instruction, induction and training so colleagues can carry out their roles safely and effectively
• Manage incidents, including accidents and emergencies, in line with procedures
• Reconcile cash and transactions, ensuring financial controls and cash security are maintained

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience of facility management or supervision within the leisure industry
• Relevant qualifications including the National Pool Lifeguard Qualification (NPLQ), Pool Plant Operators Certificate and First Aid at Work
• A Level 3 qualification in a relevant discipline
• A strong understanding of health and safety legislation
• Confident IT skills and the ability to manage administrative tasks accurately

Vetting and checks

A Standard DBS check will be carried out for this position. This includes spent and unspent convictions, cautions, reprimands, and warnings as permitted under the Rehabilitation of Offenders Act. An Occupational Health Questionnaire will also be completed so we can ensure you have the necessary support to perform your duties.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• 24 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Inclusive networks supporting colleagues from all backgrounds, including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and colleagues from all cultural backgrounds

Let’s impact a better future, together. Apply today.

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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.

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