Injury Services Manager

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

• Flexible hybrid working with a mix of home and site-based work

• Career development within a global organisation

• Supportive leadership and collaborative national team

• Access to wellbeing and employee assistance programs

• Opportunities to lead strategic injury management initiatives

• Inclusive culture where your ideas and leadership matter

Make an impact at Serco

As our Injury Services Manager – Risk States, you’ll play a key leadership role in strengthening how we support injured employees and manage workers compensation outcomes across WA, ACT, NT and Tasmania. Working closely with the National Injury Services Manager and a network of site leaders, you’ll guide injury management strategies that support recovery and improve outcomes for our people. You’ll lead a dedicated team of Injury Management Advisors while partnering with insurers and internal stakeholders to optimise claims performance and program compliance. Your work will directly influence safer workplaces and better recovery journeys for our colleagues. 

As an Injury Services Manager – Risk States in the ASPAC HSE team, you’ll make a positive impact by:

• Leading workers compensation programs across Serco’s Risk States

• Managing insurer relationships and coordinating regular claims reviews

• Guiding and coaching Injury Management Advisors across multiple regions

• Driving injury management strategies to support recovery and return to work

• Monitoring program performance, trends and improvement opportunities

• Delivering governance, assurance and injury services improvement projects

Serco is a place for you

You could be a great fit if you have:

• Strong experience in injury management or workers compensation leadership

• Knowledge of workers compensation legislation in WA, ACT, NT or Tasmania

• Proven ability to lead, mentor and support high-performing teams

• Excellent communication and relationship-building skills with stakeholders

• Strong analytical thinking and ability to identify performance improvements

• A relevant qualification in a health or rehabilitation-related discipline (desirable)

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.