Admin Support Officer

ADMIN SUPPORT OFFICER

Location: Warrington Road, Birchwood, Cheshire WA3 6ZH
Salary: Upto £25,461.00 per annum plus excellent benefits 
Schedule: Full time, Monday – Friday 9am – 5pm

Ready to impact a better future?

As a Detainee Services Administrator in our AASC team, this role is critical to ensuring accommodation services for service users are delivered efficiently, compliantly, and within agreed timeframes in line with contractual obligations to UK Visas & Immigration.

You will provide high-quality administrative support to the Property team, maintaining accurate systems, documentation, and reporting while working closely with internal teams, landlords, and external providers.

 What you’ll do as a Admin Support Officer

• Provide accurate, timely, and well-organised administrative support across core property service lines.
• Build and maintain effective working relationships with internal and external stakeholders.
• Maintain IT systems (Aora and supporting trackers) to ensure data accuracy, compliance, and performance reporting.
• Produce clear reports, briefings, and information updates to a high standard.
• Support property onboarding processes from initial landlord contact through to final sign-off.
• Coordinate inspections, compliance checks, FRA processes, and documentation uploads.
• Ensure all statutory and contractual compliance documentation is obtained, reviewed, and correctly recorded.
• Update visual management boards and contribute to operational excellence within the Service Delivery Centre.
• Provide flexible support to other administrative functions as required.

Compliance & Documentation

You will be responsible for maintaining accurate records including (but not limited to):

• Gas Safety, EICR, Fire Alarm and Emergency Lighting Certificates
• Proof of Ownership, Building Insurance and Planning Documentation
• FRA records, floor plans, tick lists and onboarding documentation
• Utility forms, landlord details, banking information and Land Registry records

Does this sound like you?

• Proven ability to build strong working relationships with a wide range of stakeholders.
• Excellent organisational and time management skills, with the ability to manage competing priorities.
• Strong IT skills, including MS Excel and wider ICT systems.
• High attention to detail and commitment to data accuracy and compliance.
• Confident communicator, able to provide clear updates across service delivery teams.

 Vetting and checks: 

This role requires Baseline Personnel Security Standard (BPSS) clearance, which involves verifying your identity, employment history, nationality, and criminal record to meet government security standards. In addition, depending on the nature of the role, you may need to obtain formal Security Clearance (such as CTC or SC), which includes more detailed background checks on employment, criminal record, and financial history to ensure suitability for working in secure environments. Please note that UK residency requirements may apply for certain levels of clearance. You will also complete an Occupational Health Questionnaire so we can identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing 

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer 

• Pension: Up to 6% contributory pension scheme 

• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression 

• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service 

• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel 

• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity 

• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds. 

Let’s impact a better future, together. Apply today. 

#aasccareers

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on j&icareersUK@serco.com to discuss.