Business Readiness Manager

Serco: Electronic Monitoring Services

12 months FTC, Full Time 

Hybrid – 2 days Warrington office  

Up to £49,000 per annum + Corporate Benefits Package 

We understand that Electronic Monitoring is about more than just tagging – it's about creating opportunities for positive change. Our comprehensive service combines Advanced Technology Systems with human expertise to deliver solutions that enhance public safety, promote accountability, and build bridges back into the community. Every aspect of our work, from initial installation to ongoing monitoring, is designed to uphold the highest operational standards while treating every individual with dignity and respect. 

Serco is looking for a Business Readiness Manager to support the successful adoption of new technology and process changes across our organisation. Working closely with the Ministry of Justice and internal teams, you will ensure that impacted business areas are fully prepared, supported, and confident as changes move into business-as-usual.

What You’ll Do

• Develop and deliver business readiness plans covering communications, training, and stakeholder engagement.
• Assess business impacts and implement mitigation strategies to minimise disruption.
• Coordinate training and ensure SOPs/LOPs are updated for new ways of working.
• Support smooth transition from project delivery to BAU with high user adoption.
• Build strong relationships with MoJ and internal stakeholders to ensure alignment.
• Monitor readiness progress, adoption metrics, and feedback, reporting to programme leadership.
• Ensure all activity aligns with Serco Management System (SMS) standards.

What You’ll Bring

• Experience in change management and business readiness delivery.
• Strong stakeholder engagement and communication skills.
• Understanding of project delivery frameworks (Agile/Waterfall).
• Ability to design and deliver training and support materials.
• Experience updating SOPs/LOPs and supporting operational teams through change.
• Strong analytical and problem-solving skills.
• Qualifications in Business, Change, or Project Management (Prosci/APMG/PRINCE2 desirable).

Why Serco

Joining Serco means contributing to essential public services while working in a supportive, development-focused environment where your work has real impact.

We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package - discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• The chance to make a positive difference

• A company passionate about diversity and inclusion
• Free on site parking

Important Note: As a minimum BPSS Clearance wil be required, may require Security Level clearance

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.