Portfolio Manager

Serco: Electronic Monitoring Services

12 months FTC, Full Time

Hybrid – 2 days Warrington office 

Up to £65,000 per annum + Corporate Benefits Package

At Serco, we are transforming how electronic monitoring services are delivered across the UK. Through digital innovation and leading technology, we are modernising justice services to create solutions that are both cutting-edge and compassionate. Our approach focuses on supporting meaningful rehabilitation for those subject to monitoring orders, helping them make positive changes and reducing the risk of reoffending. By doing so, we contribute to safer communities and a more effective justice system.

Serco is looking for an experienced Portfolio Manager to lead the EMS portfolio of internal and external changes, projects, driving continuous improvement, service excellence, and technology-enabled transformation. Working closely with the Ministry of Justice and a range of internal and external partners, you will deliver practical, sustainable solutions that improve performance, reduce manual effort, and realise measurable benefits.

What You’ll Do

• Oversee the full lifecycle of EMS projects, ensuring alignment with strategic goals.
• Lead cross-functional teams to deliver projects on time, within budget, and to agreed quality standards.
• Embe a Continuous improvement methodology
• Drive technology and automation enhancements to reduce manual interventions and error rates.
• Build strong relationships with stakeholders and represent EMS in key governance forums.
• Track KPIs and ensure delivery of measurable benefits and ROI.
• Proactively manage risks, issues, and compliance in line with Serco Management System (SMS) standards.

What You’ll Bring

• Proven experience delivering cross-functional projects and programmes.
• Strong knowledge of project management methods (PRINCE2, MSP, Agile).
• Experience in process improvement, operational change, and service optimisation.
• Understanding of digital platforms, system interfaces, and automation.
• Strong analytical skills with a data-driven approach to decision-making.
• Excellent communication and stakeholder engagement skills.
• Ability to work in a fast-paced environment with competing priorities.
• Sound commercial awareness with an eye for value creation.

Why Serco

Joining Serco means contributing to essential public services while working in a supportive, development-focused environment where your work has real impact.

We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer

• Up to 6% contributory pension scheme
• Serco Benefits package - discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
• Employee Assistance Programme
• The chance to make a positive difference

• A company passionate about diversity and inclusion

Important Note: As a minimum BPSS Clearance wil be required, may require Security Level clearance

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.