Regional Safeguarding Officer

Regional Safeguarding Officer
Remote with regular travel across Midlands and East of England

Full Time, Permanent
Salary - £27,000 per annum plus company needs vehicle

Here at Serco, we deliver essential public services that make a difference every day. As part of our work on the Asylum Accommodation and Support Contract (AASC), we provide safe and secure accommodation for people seeking asylum across the UK.

We’re currently looking for a Safeguarding Officer to join our dedicated team. In this vital role, you’ll help ensure the safety and wellbeing of vulnerable service users, promoting a culture of care, accountability, and support throughout the organisation. While not statutory care providers or first responders, our Safeguarding Officers act as key facilitators of advocacy, risk management, and multi-agency collaboration, ensuring that service users’ needs are identified and addressed appropriately.

As part of this you will:

Safeguarding & Risk Coordination

• Identify and respond to safeguarding concerns, risks, and incidents in line with policy and legislation.
• Attend and contribute to multi-agency meetings (e.g. Child Protection Reviews, TAF, CIN, Ward Rounds).
• Understand statutory thresholds and escalate concerns appropriately.
• Work closely with internal teams including Operations, Risk & Security, and Complex Case Managers.
• Ensure continuity of safeguarding support when service users relocate.

Service User Support & Advocacy

• Provide practical and emotional support to vulnerable individuals.
• Develop and review tailored support and risk management plans.
• Advocate on behalf of service users, ensuring their voices are heard and respected.
• Facilitate access to external agencies and specialist services.
• Maintain accurate, confidential records of interactions and outcomes.

Case Management & Reporting

• Gather and analyse information from various sources to produce detailed case reports and referrals.
• Contribute to safeguarding assessments and multi-agency planning.
• Investigate and respond to complaints, identifying learning opportunities.
• Provide management data to support monitoring and review activities.

Stakeholder Engagement & Representation

• Represent Serco AASC at meetings with statutory and third-sector partners.
• Deliver safeguarding updates at internal area meetings.
• Support the Partnership Team in delivering safeguarding events and initiatives.
• Build and maintain effective working relationships with key stakeholders.

Community Engagement & Workload Management

• Maintain awareness of local community services and initiatives relevant to service users.
• Participate in regional events and contribute to safeguarding awareness activities.
• Manage workload effectively, ensuring timely and appropriate safeguarding responses.

 
What you will need to do the role:

• Strong experience in identifying and managing risks involving vulnerable individuals in a non-statutory setting.
• Solid understanding of safeguarding principles, legislation, and escalation pathways for both adults and children.
• Proven experience working collaboratively with multi-agency safeguarding partnerships.
• Excellent written and verbal communication skills with the ability to produce clear, concise reports.
• Analytical and confident decision-making skills in complex safeguarding scenarios.
• Ability to prioritise tasks effectively in a fast-paced environment.

Desirable

• Educated to degree level (or equivalent experience).
• Background in asylum support, housing, or social care.
• Knowledge of:
  • UK asylum policy and process.
  • The role of UKVI, local authorities, and third-sector partners in the safeguarding landscape.
  • Local safeguarding protocols and escalation pathways.

Additional Requirements

• Full UK driving licence and willingness to travel regionally (and occasionally nationally).
• Ability to obtain and maintain CTC Security Clearance and Enhanced DBS check.

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer: 

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme
• Flexible working options.
• Free onsite parking.
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.
• A company passionate about diversity and inclusion.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.