Facility Manager

Serco: Birmingham Leisure Community Trust

Permanent, Part Time – 20 hours Mon - Fri (3 shifts p/w)

£16,653 - £17,165 per annum (pro rata) + Corporate Benefits Package

Ready to make an impact?

Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for Facility Manager to join our team.

You’ll be entrusted to:

• Oversee daily operations, promptly addressing issues to meet quality and performance standards, and ensuring compliance with statutory requirements and company policies.
• Manage contract performance monitoring, conduct internal and external audits, and prepare required reports for senior management and clients.
• Lead, motivate, and support the operational team to deliver high-quality service, conduct appraisals, and implement personal development plans.
• Maintain a strong presence throughout the facility, ensuring excellent customer service, managing feedback processes, and fostering positive relationships with stakeholders.
• Act as the responsible person for Health and Safety, manage incidents and emergencies, and ensure adherence to safety management systems (SMS).
• Assist in preparing annual budgets and business plans, monitor financial compliance, and support environmental and energy reduction initiatives.
• Organise meetings, ensure effective communication across teams, and collaborate with sub-contractors for project alignment and continuous improvement.
• Manage training matrixes, ensure necessary qualifications are maintained, and promote ongoing professional development for the team.

Does this sound like you?

You’ll be a great fit for this role if you have…

• NPLQ, PPO and First Aid at Work qualification is desirable
• Level 2 Gym qualification is desirable
• Experience as an Operations Manager, General Manager or Head of Department
• Good working knowledge of Health & Safety at Work legislation and employment law and its practical application.
• Experience of Quest accreditation
• Strong communication, customer service, and presentation skills; capable of interacting effectively with diverse teams, contractors, and stakeholders.
• Proven ability to organise, coordinate, and manage staff and contractors, motivate teams, and ensure effective process management.
• Advanced ICT skills, including MS Office applications, with experience in report writing, analytics, and outcome monitoring.
• Skilled in analysing challenges, implementing development plans, and taking the initiative to ensure successful outcomes.

What we offer

• Free membership at the Centre plus heavily discounted use of classes and facilities
• Up to 6% employer matched pension contribution
• 21 days annual leave + Public Holidays
• All Leisure Benefits Employee Benefits (moreleisure.com)
• Free on site car parking 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.