Lead Day Technician

Lead Day Technician
TCS Oakhanger
Bordon, GU35 9JE Full Time, Permanent (36.5 hours per week)

Competitive Salary plus benefits

Serco have a fantastic opportunity for a Lead Day Technician to join the team at TCS Oakhanger.

In this role you will lead and coordinate daytime maintenance operations and resources, ensuring the effective configuration and real-time operation of satellite ground and communication systems. You will be responsible for overseeing routine maintenance, system checks, fault diagnosis and rectification, and system recovery, ensuring minimal disruption to operations.

Managing a team of Day Technicians, you will aim to deliver seamless, uninterrupted satellite support. We are seeking a Lead Day Technician who is an effective communicator, a confident leader, and highly motivated to achieve the best possible results.

Main Accountabilities:

• Ensure full compliance with the Serco Management Systems, UK, Europe, and TCS policies/procedures, setting the standard for the team.
• Coordinate and participate in planned maintenance activities and system troubleshooting, ensuring efficient task delegation and resolution.
• Provide advanced technical expertise and mentorship during fault diagnosis and corrective maintenance activities.
• Act as the senior technical authority in the area, ensuring all events are accurately checked, documented and reported to the Duty Supervisor.
• Regularly deputise for the Chief of Support when required, ensuring continuity of leadership and operational effectiveness.
• Oversee the execution of planned maintenance in line with the site’s PMI database, ensuring quality and compliance.
• Ensure all maintenance activities are thoroughly documented in accordance with site procedures, both electronically and in paper form.
• Participate in and help coordinate the one-in-three weekly call-out rota, supporting team readiness and response.
• Lead the execution of Risk Assessments and Planned General Inspections, ensuring safety and procedural adherence.
• Direct and participate in Level 2 PDM actions with the team, aligning work schedules to meet site action requirements.
• Demonstrate flexibility and commitment by supporting overtime requirements, when necessary, with appropriate consent.
• Support the continuous development of direct reports through coaching, on-the-job training, and performance feedback. 

What you’ll need to do the role:

• GCSE Grade C Math’s and English.
• ONC but will require HNC (or equivalent) Electronic Engineering.
• CompTIA Security + certification, or achieving course certification before end of probation period
• Extensive experience on TCS-A, TCS-B and TCS-C operational systems
• Good knowledge of the Microsoft MS packages.
• Willing to travel overseas if required.
• Ability to obtain and maintain SC (Security Clearance).
• Full Driving License and a willingness to drive company vehicles.

What we offer

• Salary: Competitive salaries with annual reviews
• Pension: Up to 6% contributory pension scheme
• Holidays: 25 days' annual leave plus bank holidays
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. 

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