Mental Health Clinical Support Nurse

Healthdirect Mental Health Services | Work From Home | Australia-wide

Make a Difference Every Day

Are you a passionate Mental Health Nurse looking for a rewarding opportunity to support Australians through innovative telehealth services?

Join Serco's Healthdirect Mental Health team and play a critical role in delivering safe, high-quality mental health support to people across Australia. Working remotely, you'll provide expert clinical advice, support escalations from Mental Health Telehealth Nurses, review referrals, and contribute to positive outcomes for individuals accessing mental health services.

About the Role

As a Mental Health Clinical Support Nurse, you will provide clinical leadership and support within a virtual care environment. You'll utilise your specialist mental health expertise to assess, triage and manage a variety of clinical situations while ensuring an exceptional customer experience. 

Key responsibilities include:

• Providing clinical advice and support for mental health escalations.
• Managing inbound and outbound calls, follow-up contacts and SMS communications.
• Reviewing referrals and coordinating appropriate referrals to external services.
• Applying evidence-based clinical judgment within your scope of practice.
• Documenting interactions accurately and in line with clinical standards.
• Identifying and escalating clinical risks and incidents appropriately.
• Supporting quality improvement initiatives and service excellence.
• Contributing to a collaborative, inclusive and positive virtual team culture. 

About You

To be successful in this role, you will bring:

• Current unrestricted registration as a Registered Nurse with Australian Health Practitioner Regulation Agency (AHPRA). 
• Current Australian College of Mental Health Nurses (ACMHN) credentialing, or the ability to obtain credentialing within an agreed timeframe. 
• A specialist or postgraduate qualification in Mental Health Nursing. 
• At least 12 months post-qualification experience in mental health nursing, or 3 years' experience as an RN working in mental health settings. 
• Demonstrated recent practice in mental health nursing (3 years within the last 5 years). 
• Excellent assessment, communication, problem-solving and de-escalation skills.
• Strong digital literacy and the ability to navigate multiple systems effectively.
• The ability to work autonomously while thriving in a virtual multidisciplinary team. 

Desirable

• Contact centre or telehealth experience.
• Experience working within an outsourced services environment.
• Postgraduate qualifications in leadership or management.

What You'll Bring

We're looking for someone who demonstrates:

• Customer-focused care and service excellence.
• Strong clinical judgment and decision-making.
• Effective communication and collaboration skills.
• Personal accountability and resilience.
• Commitment to continuous improvement and professional development.
• Respect for diversity and inclusive practice. 

What We Offer

• Work from home anywhere in Australia.
• Meaningful work supporting Australians experiencing mental health challenges.
• Opportunities for ongoing professional development.
• A supportive and collaborative virtual team environment.
• The opportunity to work with a nationally recognised healthcare service. 

Join us and help deliver accessible mental health support to Australians when they need it most.