Mental Health Telehealth Nurse

Bring Your Mental Health Expertise Home – Join Serco's Virtual Clinical Team!

Mental Health Telehealth Nurse (Work from Home)
Fixed Term until 30 June 2026, with potential for extension | Approx. 2 days per week, part-time | Opportunities available Australia-wide

About the Role

We're seeking experienced Mental Health Nurses to provide compassionate, evidence-based clinical advice and triage to Australians accessing the Medicare Mental Health service.

This work-from-home role offers the opportunity to make a real difference supporting people in need, one call at a time.

You'll deliver high-quality care through inbound and outbound calls, SMS follow-ups, and referral coordination, within Medicare Mental Health's defined clinical scope and national guidelines. You'll be supported by a collaborative Clinical Operations team and ongoing professional development opportunities.

What You'll Bring

• AHPRA registration – unrestricted, current, and ongoing
• Minimum 3 years' full-time experience (or equivalent part-time) in a mental health setting
• 10 hours of Mental Health-specific CPD completed within the last 12 months
• Bachelor of Nursing or postgraduate mental health qualification
• Strong digital literacy and confidence using clinical systems remotely
• A quiet, secure home workspace with reliable internet and phone connection
• Must currently reside in Australia

Your Work Environment

• Fully remote: work from your own dedicated, distraction-free home workspace
• Service hours: Mon–Thu 8:30 am – 7:00 pm AEST | Fri 8:30 am – 5:00 pm AEST
• Training: one week, paid and fully online
• Commitment: approximately 2 days per week (flexibility available for the right candidate)
• Contract: fixed term until 30 June 2026, with potential for extension

At Serco, you'll be part of a global team of 60,000+ professionals delivering essential public services across health, community, justice, and more.

We're united by our purpose - to bring service to life guided by our core values of Trust, Care, Innovation, and Pride.

• Be part of a national telehealth service that truly makes an impact
• Enjoy the flexibility and work-life balance of remote nursing
• Join a diverse and inclusive workplace that welcomes all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ communities, veterans, and people with disabilities

Learn more here: www.medicarementalhealth.gov.au
For genuine enquiries, contact: healthcare.projects@serco-ap.com