Data Analyst

Data Analyst  
Hybrid – MOD Abbey Wood, Bristol, BS34 8JH (2/3 days on site)
Full Time, Permanent   
Band 5 / Up to £35,000 per annum
SC Clearance Required

Here at Serco, we are looking for two Data Analysts to join our MI & Analytics team supporting the AFRS contract. This is an exciting opportunity to work at the heart of a high-profile defence programme, delivering impactful data insights that drive operational and strategic decision-making.

As a Data Analyst, you will design and deliver data-driven reporting solutions, enabling AFRS teams to better understand performance, optimise processes, and unlock new insights. You’ll work closely with operational leaders, consortium partners, and IT teams, bringing both innovation and pragmatism to how data is used across the programme.

As part of this you’ll:

• Build strong relationships with stakeholders to understand business needs and shape reporting requirements
• Translate business requirements into data models, dashboards, and analytical solutions
• Design and develop semantic/presentation layers for reporting
• Create interactive dashboards and reports using enterprise BI and visualisation tools
• Develop rapid prototypes and analytical models to explore new insights
• Provide expert guidance on reporting tools and analytics approaches
• Support and enable self-service reporting capabilities
• Collaborate with internal teams, partners, and third-party providers
• Drive continuous improvement of reporting performance and usability
• Maintain high-quality documentation (data dictionaries, catalogues, glossaries)
• Contribute to BI strategy and roadmap development
• Support resolution of technical data/reporting issues
• Coach users and promote adoption of reporting tools and best practices

What you’ll need to do the role:

• Proven experience delivering business intelligence and analytics solutions with measurable value
• Strong ability to engage stakeholders, challenge assumptions, and translate requirements into solutions
• Experience across corporate functions (Finance, HR, Procurement, IT) and/or operational systems
• Broad knowledge of BI tools such as SQL, SSRS, Power BI, Tableau, Domo, Excel
• Experience with ETL processes and data preparation
• Working knowledge of tools such as Power BI, Domo, Databricks or similar
• Understanding of data modelling and reporting frameworks
• Experience working with third-party partners and offshore teams
• Strong problem-solving skills with a customer-focused mindset
• Ability to thrive in a fast-paced, collaborative environment
• SC Clearance (or eligibility) – must have resided in the UK for the past 5 years

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension – 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

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About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.
 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.