Deputy FM

Serco: HMP Ashfield, BS16 9QJ

Permanent, Full Time (Participation in the Facilities Management out of hours call-out rota required)
£43,000 per annum + excellent benefits

Ready to impact a better future?

As a Deputy FM Manager in our Justice and Immigration Facilities Management team, you’ll help ensure a safe, compliant and well-maintained environment at HMP Ashfield. You’ll oversee the day-to-day delivery of planned and reactive maintenance activities, leading skilled teams and supporting the operational needs of the establishment.

Our work touches lives every day. By helping to maintain critical facilities, you’ll play an important role in creating a safe and secure environment for colleagues, service users and visitors. Your leadership will help drive operational excellence, support continuous improvement, and create impactful solutions that contribute to a positive impact on communities and a better future.

What you’ll do as a Deputy FM Manager

• Support the development and delivery of maintenance plans that meet statutory, contractual and operational requirements.
• Plan, prioritise and allocate maintenance activities, ensuring work is delivered safely, efficiently and to agreed standards.
• Monitor workflow, productivity and work quality, providing guidance and challenge to achieve excellent outcomes.
• Lead and develop maintenance colleagues, promoting a culture built on Trust, Care, Pride and Innovation.
• Oversee contractor activities, ensuring compliance with risk assessments, method statements and quality standards.
• Manage budgets, authorise expenditure in line with policy, and support the effective procurement of parts and equipment.
• Deputise for the Manager as required (ie when off-site), ensuring the smooth day-to-day operation of the service and providing effective leadership and support to the team.

Does this sound like you?

• Experience leading and developing diverse teams in a facilities management, engineering or maintenance environment.
• Ideally, qualified in a relevant electrical or Heating, Ventilation and Air Conditioning (HVAC) discipline, with strong technical knowledge.
• Experience using Building Management Systems and managing maintenance programmes in a Computer Aided Facilities Management (CAFM) system.
• Strong understanding of health, safety and compliance requirements, including contractor management.
• Able to make sound operational decisions, solve problems effectively and maintain high standards in a demanding environment.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Free on site car parking
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

An Enhanced Level 1 check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together. Apply today.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact recruitmentuk@serco.com.