Programmes Manager

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Posting Start Date: 23 Jul 2025

Location: Bristol, Somerset, GB, BS16 9QJ

Company: Serco Plc

Programmes Manager

HMP Ashfield, Bristol, BS16 9QJ

Full-Time, Permanent – 40 Hours

Salary - £42,605 per annum

 

Are you a strong leader with a background in prison or forensic environments? Do you have a passion for rehabilitation and driving meaningful change in the lives of others? If so, we’re looking for a Programmes Manager to join our dedicated team and help us deliver outstanding outcomes through our Accredited Offending Behaviour Programmes.

As the Programmes Manager here at Serco, you’ll play a key role in ensuring the effective delivery and continuous improvement of our Accredited Programmes and OBP Resettlement processes. You will lead and support a team of programme staff, ensuring compliance with operational standards and contractual obligations, while helping offenders work towards successful rehabilitation.

You will be responsible for overseeing daily operations, ensuring delivery against performance targets, and liaising with internal and external stakeholders to maintain high standards across the department. This includes management of the Annual Intervention Plan (AIP), ensuring timely and effective case reviews, and integrating programme outcomes into each prisoner’s Sentence Planning Process.

As part of this you’ll:

  • Lead the Programmes Department, ensuring staff deliver services in line with specifications and expectations.
  • Oversee the delivery of Accredited Offending Behaviour Programmes and manage associated audits and performance targets.
  • Collaborate with government stakeholders to meet contract requirements and maintain strong working relationships.
  • Ensure systems and processes are in place to track compliance and drive continuous improvement.
  • Take ownership of all health and safety requirements within your area, including risk assessments and fire drills.
  • Coordinate and conduct structured Case Reviews, ensuring effective planning and integration with other sentence management processes.
  • Support the resettlement process for offenders completing programmes, promoting rehabilitation both in custody and post-release.
  • Provide timely updates and strategic insights to the Head of Psychological Services and contribute to the national direction of programme delivery.

What you will need to do the role:

  • 5 GCSEs (or equivalent)
  • Programme Specific Training and experience in delivering Accredited Offending Behaviour Programmes
  • Experience in a management role within a prison or forensic environment
  • Strategic planning and team leadership skills
  • Excellent communication and stakeholder management abilities

Why Serco:

Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence. 

What we offer:

  • A competitive salary.
  • Flexible working opportunities.
  • Time in work for study.
  • A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities.
  • A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Thrive App, Simply Health Plans and more.
  • Access to a huge range of discounts and exclusive deals.
  • The chance to make a positive difference in a company passionate about diversity and inclusion.  

 

 

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.


By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. 


At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.  For help with your application please contact 0345 010 4000.  

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.