AI Implementation Intern with specific focus on AI adoption in European HR

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. We work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. For the past 30 years, we provide tailored services for various public sector bodies including European Institutions, the Belgian Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.

We invite applications from suitably motivated candidates for an AI Implementation Internship with a focus on Human Resources, supporting the development of recommendations to shape Serco’s future AI adoption strategy.

Main Responsibilities

This internship offers a unique opportunity to explore how Artificial Intelligence can enhance HR, Recruitment, Learning & Development, and other people-related functions by identifying opportunities for process optimisation, automation, and improved employee experience.

• Analyse business processes across People & Culture, Human Resources, Talent Acquisition, Learning & Development, and related people functions to identify opportunities for AI adoption and process optimisation.
• Research AI tools, technologies and emerging solutions applicable to people-related business processes.
• Evaluate existing workflows and identify opportunities for automation, improved efficiency and enhanced employee experience.
• Benchmark industry best practices and AI use cases across HR and People functions.
• Develop recommendations for AI implementation, including suitable technologies, expected business impact and implementation considerations.
• Assess organisational readiness, transformation anticipated risks, required capabilities and change management considerations for AI adoption.
• Collaborate with HR, People and Culture Director and business stakeholders to validate opportunities and prioritise initiatives.
• Present findings, business cases and implementation roadmaps to project stakeholders.

Qualifications

• Currently enrolled in a Bachelor's or Master's programme in Human Resources, Business, Psychology, AI, Computer Science, Data Science, ICT Management, Information Systems, or a related field.
• Strong interest in the practical application of Artificial Intelligence within business functions, particularly HR, Recruitment, and People Operations.
• Good understanding of current AI technologies, including generative AI, automation, workflow optimisation, or intelligent process improvement.
• Analytical mindset with the ability to map business processes and identify opportunities for increased efficiency.
• Excellent research and problem-solving skills, with the ability to translate findings into practical recommendations.
• Strong written and verbal communication skills in English.
• Knowledge of German, French and/or Dutch is considered a strong advantage.
• Previous exposure to AI tools (e.g. Claude, Microsoft Copilot, ChatGPT, Microsoft Power Platform, automation platforms, or similar technologies) is an asset.
• Candidates with a combination of HR knowledge and AI/technology expertise are particularly encouraged to apply.