Business Analyst

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Posting Start Date: 19 Dec 2025

Location: Brussels, BE

Company: Serco Plc

Package Description

  • Competitive Salary
  • Great career opportunities
  • Corporate Benefits Package
  • International environment
  • Possible hybrid work

Job Introduction

Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.

 

We are hiring a Business Analyst for the EU Commission in Brussels, Belgium, and various locations around Europe.

Key Responsibilities

Typical tasks of a BAN includes:

 

  • Analysis of Business requirements.
  • Documentation of Business requirements.
  • Business model analysis.
  • Business process analysis.
  • Business processes modelling
  • Functional requirements and business cases analysis.
  • Risk analysis
  • Assistance in Business cases, Vision documents, Project Charters and Security Plans.

 

Following tasks will also be performed by external service provider:

 

  • Provision of technical evaluations and audit reports in relation with workflow management systems infrastructure;

  • Manage and coordinate the service desk to end-users for the running-in of the information

    systems, in close co-operation with the system supplier; Provide support, manage access

    and when required, perform manual actions for SFC 2007, EFFONT and SFC 2014;

  • Monitor that MARE instance for information system is operational during agreed SLA and

    reports and take action for incidents;

  • Define and validate new processes and functionalities;

  • Train and coach end-users concerning the use of the information system;

  • Write/review/update user documentation for information system; update training material

    and operations;

  • Give feedback to the development teams about the quality of the information system;

  • Prepare/update/maintain reports on the execution of the EMFF.

Knowledge & Skills

  • Deep knowledge in workflow management systems used in the European

    Commission such as WAVE, WFF, etc.

  • Some knowledge of EC financial systems (such as ABAC), financial regulations

    and demonstrated experience working with EU institutions

  • Coordination and management of Service desk support, including proven

    interaction with final users and development teams

  • Validation of information systems

  • Capability of integration in an international/multicultural environment, rapid self-starting capability

    and experience in working in team;

  • Ability to participate in multilingual meetings;

  • Ability to work in multi-cultural environment, on multiple large projects;

  • Excellent Team Player

  • Critical thinking

  • Ability to understand, speak and write English, French, Spanish (level C1)

Specific Expertise

Following specific expertise is mandatory for the performance of tasks:

 

  • EFF and EMFF Operational programmes (at least 9 years)

 

Qualifications:

  • Bachelor’s Degree